Cynthia Ceja
Modesto,CA
Summary
Authorized to work in the US for any employer.
Dutiful Correctional Officer with experience in supervising inmate interactions for safety and compliance. Brings moral code and crisis-management techniques to maintain productive environment for rehabilitation. Focuses on individual security and safety within all interactions between inmates and staff.
Overview
9
9
years of professional experience
Work History
Correctional Officer
California Health Care Facility
Stockton, CA, CA
01.2024 - Current
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
- Participated in meetings with parole boards regarding potential release of prisoners based on good behavior.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Maintained detailed logs of inmate behavior, incidents, and daily activities.
- Conducted headcounts to ensure that all inmates were accounted for.
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
- Served meals and dispensed medications to inmates.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
Receptionist
Fix Auto Modesto
Modesto, CA
01.2022 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Be in contact with multiple auto insurance companies to confirm payments, deductibles, coverage etc.
- Reach out to customers and insurances regarding Accounts Receivable and collect remaining balances due.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Server
Tatos Mexican Bar and Grill
Manteca, CA
08.2021 - 12.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
Licensed Debt Collector
Performant Recovery Inc
Lathrop, CA
06.2019 - 03.2021
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved performance goals on consistent basis.
- Used skip tracing and other techniques to locate debtors.
- Worked with customer to create debt repayment plan based on current financial condition.
- Entered client details and notes into system for interdepartmental access and review.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
- Initiated repossession process or service disconnection upon failure of other collection methods.
Server
Sizzlers
Manteca, CA
11.2017 - 06.2019
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Cashier, Deli Worker
Denise's Farmers Market
Lathrop, CA
01.2016 - 10.2017
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Completed inventory counts and ordered merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Received payment via cash, check, card or mobile payment and processed promptly, resulting in Number % accuracy rate.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Education
Criminal Justice
Richard A. McGee Correctional Training Center
Galt, CA04-2024
San Joaquin Delta College
Stockton, CA01.2020
Diploma -
Sierra High School
Manteca, CA05.2017
Skills
- Upselling
- Phone Etiquette
- Computer Proficiency
- Positive Attitude and Energetic
- Greeting and Seating Clients
- Call Answering and Routing
- Legal Document Preparation
- Billing and Payment Processing
- Organization and Efficiency
- Office Supplies and Inventory
- Credit and Collections
- Accurate Payment Posting
- Organization and Time Management
- Surveillance
- Non-violent intervention
- Search and seizure procedures
- Central and pod control
- De-escalation techniques
- Facility security
- Inmate behavior modification tactics
- Restraint techniques
- Prisoner transport
- Weapons training
- Tower surveillance
- Safety and security enforcement
- Self-defense techniques
- Inmate supervision
- Firearm operations trained
- Firearms proficiency
- Armory and key control
- Negotiation
- Emergency response
- First aid and CPR certified
- Suicide prevention
- Facility maintenance
- Correctional facility procedures
- Search and seize procedures
Timeline
Correctional Officer
California Health Care Facility
01.2024 - Current
Receptionist
Fix Auto Modesto
01.2022 - 12.2023
Server
Tatos Mexican Bar and Grill
08.2021 - 12.2021
Licensed Debt Collector
Performant Recovery Inc
06.2019 - 03.2021
Server
Sizzlers
11.2017 - 06.2019
Cashier, Deli Worker
Denise's Farmers Market
01.2016 - 10.2017
Criminal Justice
Richard A. McGee Correctional Training Center
San Joaquin Delta College
Diploma -
Sierra High School