Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Cynthia Cervantes

Memphis,TN

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work History

Sales Associate

TJX Companies
05.2023 - 08.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Worked on the shipment to be able to put the merchandise out.
  • Worked in the fitting room, jewelry, markdowns, and in the stockroom.
  • Communicated with customers to find what they were looking for

Sales Associate

Rack Room Shoes Inc.
12.2022 - 05.2023
  • Engaged with customers to build loyalty
  • Contributed to team objectives in fast-paced environment
  • Greeted customers and offered assistance with selecting merchandise, finding shoes and completing purchases
  • Rotated stock and restocked shelves to maintain product availability and store appearance
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
  • Managed exchanges and refunds in accordance with store policy
  • Prepared merchandise for sales floor by pricing or tagging
  • Answered customer questions about sizing, accessories, and merchandise care
  • Helped customers locate products and checked store system for merchandise at other stores or online
  • Organized racks and shelves to maintain store visual appeal

Home Babysitter

06.2020 - 09.2021
  • Communicated positively with children and guardians
  • Organized and cleaned home after activities by picking up toys
  • Prepared healthy, age-appropriate snacks and meals

Education

Child Development And Family Studies

University of Memphis
Memphis, TN
08.2022 - 09.2025

Regional Intervention Program

Interning
08.2025 - 09.2025

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Stocking and receiving
  • Client service
  • Working with children

LANGUAGES

Fluent in Spanish

Timeline

Regional Intervention Program

Interning
08.2025 - 09.2025

Sales Associate

TJX Companies
05.2023 - 08.2025

Sales Associate

Rack Room Shoes Inc.
12.2022 - 05.2023

Child Development And Family Studies

University of Memphis
08.2022 - 09.2025

Home Babysitter

06.2020 - 09.2021
Cynthia Cervantes