Cynthia Chandler
Glenside,PA
Summary
10+ years of experience in customer service, excellent communication and interpersonal skills, ability to handle difficult customers and resolve issues. Proficient in Microsoft office, CRM software, and Salesforce.
Overview
10
10
years of professional experience
Work History
Sales Support Coordinator
Pyramid Consulting
Remote
01.2023 - 12.2023
- Contractor services for Comcast Business
- Reviewed and approved 15 contractual orders per day from various selling partners
- Received orders from selling partners and implemented them into the system for procesing and completion.
- Coordinated between selling partners, Comcast internal teams, and business customers to ensure satisfaction of services contracted
- Continually reviewed and updated contracts or issues that delayed service completion and took appropriate action to schedule services.
Medical Scheduler
Infinite Computing
Remote
10.2022 - 01.2023
- Customer Service Agent for Veteran Affairs
- Reviewed 10 plus disability claim cases daily
- Verified disability information with the military veteran for accuracy
- Scheduled medical appointments for military veterans who initiated medical disability claims through the Veterans Administration
- Provided guidance and assistance to Veterans who were unsure of the scheduling process
- Communicated with VA approved medical vendors to coordinate appointments
- Adhered to PII (Personal Identifiable Information) and HIPPA regulations and guidelines.
Customer Service
Axelon
Remote
01.2021 - 06.2022
- Contractor services for Pfizer Pharmaceuticals
- Managed daily high call volume to process pharmaceutical orders
- Processed over 30 high volume pharmaceutical orders for physicians, sales representatives, pharmacists, and hospitals daily
- Investigated and resolved billing discrepancies and shipment disputes
- Coordinated between pharmaceutical, sales representatives, and internal departments on requests or disputes on behalf of the customer
- Consistently adhered to Pfizer metrics and standards for customer interaction
- Maintained updated knowledge of Pfizer trade policies, Standard Operating Procedures, and standard business processes to investigate and respond to customer and sales force inquiries
- Strictly adhered to PII (Personal Identifiable Information) and HIPPA.
Customer Service /Implementation Coordinator
Verizon Communications
Philadelphia, PA
- Formulated solutions, policies, proposals and contracts for new data/voice services and upgrades; designed and configured data, networks, and systems; supervised distribution of services
- Coordinated with the project management team to complete multiple projects for several federal agencies
- Ensured federal projects met the timeline requirements
- Consistently monitored progressive action on multiple accounts requests and coordinated with technical departments to ensure the progression of orders on a timely manner
- Streamlined servicing orders for data network circuits, significantly cutting processing time
- Reviewed daily status reports and updates with team members to ensure that projects were completed promptly and accurately.
Education
BA Journalism/Media Studies -
Lock Haven University
Skills
- Negotiation
- Conflict Resolution
- Active Listening
- Effective Communication
- Data Entry and Database Administration
- Microsoft Office Applications
- Project Management and Coordination
- CRM software
- Salesforce
- Live Agent
Accomplishments
- Recognized for consistently meeting sales monthly and yearly sales objectives
- Recognized to identifying improvements in processes concerning investigation and redemption of pharmaceutical accounts.
Timeline
Sales Support Coordinator
Pyramid Consulting
01.2023 - 12.2023
Medical Scheduler
Infinite Computing
10.2022 - 01.2023
Customer Service
Axelon
01.2021 - 06.2022
Customer Service /Implementation Coordinator
Verizon Communications
BA Journalism/Media Studies -
Lock Haven University
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