Cynthia Clark-Burnett
Renton
Summary
Customer service and claims professional with 15+ years of experience in government, insurance, financial services, and high-volume customer-facing environments. Strong background in claims investigation, complaint resolution, negotiation, and regulatory compliance. Known for professionalism, ethical decision-making, and clear communication in high-pressure situations.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
APAC
- Review Cost for Medications
- Review All Medicare Part D Plans
- Enrolled in Medicare Part D Plans
Customer Service Representative
Washington State Department of Transportation (WSDOT)
Renton, WA
04.2025 - Current
- Respond to public inquiries regarding transportation services, regulations, and programs
- Resolve customer complaints while maintaining compliance with state policies
- Manage high-volume inbound calls with professionalism and accuracy
- Educate customers on available transportation resources and services
Cashier
Walmart
Covington, WA
01.2025 - 04.2025
- Processed customer transactions accurately using POS systems
- Handled cash, credit, debit, and gift card payments
- Assisted customers with product inquiries and recommendations
- Maintained clean and organized checkout areas
- Supported inventory restocking and merchandising
Complex Injury Adjuster
Progressive Insurance
03.2024 - 11.2024
- Conducted recorded interviews for liability, coverage, and bodily injury claims
- Investigated complex injury and property damage claims
- Negotiated settlements for first-party claims
- Processed total loss claims and completed property and bodily injury releases
Bodily Injury Adjuster
GEICO
01.2018 - 08.2023
- Opened and managed personal auto bodily injury claims
- Completed liability, coverage, and injury recorded interviews
- Investigated third-party bodily injury claims
- Negotiated settlements and completed releases
- Maintained regulatory compliance and documentation standards
Customer Service Representative
Comcast
09.2015 - 12.2017
- Receiving Customer Complaints via Email
- Responded to Customer Complaints via Email
- Repackage Cable and Internet Packages
- Reviewed Billing and Ensured Clients on Correct Packaging
Customer Service Representative
AFNI
08.2012 - 05.2015
- Billing and Payments
- Troubleshooting
- Assistance with Phone Orders Over the Phone
- Upgrades
- Escalation Calls
Collections Customer Service Representative
CITI BANK
01.2012 - 07.2012
- Collections
- Collecting Payments
- Setting up Card Members on Hard Ship Programs
- Assisting with Billing Questions
- Auto Payments Setup
- Locating Client Account for Previous Purchases and Receipts
Customer Service Representative
Career Collect
08.2011 - 01.2012
- Billing and Payments
- Troubleshooting
- Assistance with Phone Orders Over the Phone
- Upgrades
- Escalation Calls
Customer Service Representative
APAC
10.2009 - 02.2011
- Review Cost for Medications
- Review All Medicare Part D Plans
- Enrolled in Medicare Part D Plans
Sales Associate
Old Navy
04.2009 - 08.2009
- Cashier
- Helping Customer Look for Products
- Offering the Customer to Apply for Old Navy Credit Card
- Cleaned Store at the end of the Night
Recreation Specialist
City Of Tucson, Arizona
04.2007 - 03.2008
- Point Of Sale
- Greeting Patrons
- Answering Telephones
- Booking Pool Birthday Parties
- Scheduling Meetings for Lifeguards
Education
Medical Assistance Diploma - undefined
Apollo College
Tucson, AZ01.2009
Skills
- Customer Service & Client Relations
- Claims Investigation & Negotiation
- Complaint Resolution
- Liability & Coverage Analysis
- Effective Communication & Active Listening
- Time Management & Multitasking
- Problem Solving
- Microsoft Office (10 years)
- Integrity & Ethical Standards
Timeline
Customer Service Representative
Washington State Department of Transportation (WSDOT)
04.2025 - Current
Cashier
Walmart
01.2025 - 04.2025
Complex Injury Adjuster
Progressive Insurance
03.2024 - 11.2024
Bodily Injury Adjuster
GEICO
01.2018 - 08.2023
Customer Service Representative
Comcast
09.2015 - 12.2017
Customer Service Representative
AFNI
08.2012 - 05.2015
Collections Customer Service Representative
CITI BANK
01.2012 - 07.2012
Customer Service Representative
Career Collect
08.2011 - 01.2012
Customer Service Representative
APAC
10.2009 - 02.2011
Sales Associate
Old Navy
04.2009 - 08.2009
Recreation Specialist
City Of Tucson, Arizona
04.2007 - 03.2008
Medical Assistance Diploma - undefined
Apollo College
Customer Service Representative
APAC