Cynthia Clayton
Las Vegas,NV
Summary
Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works both independently and part of team to reach business goals.
Overview
24
24
years of professional experience
Work History
Customer Service Representative Content Moderator
Telus International
, NV
08.2020 - 02.2024
- Data entry, multitasking, live chat, and meeting or exceeding metrics.
- Managed and maintained platform integrity by reviewing and moderating by user-generated content across text, image, video, and audio formats.
- Leveraged technology-driven solutions to ensure content alignment with the platform
- Demonstrated proficiency and ensured ongoing compliance by maintaining open and effective communication channels, both written and verbal
- Contributed to a positive team culture by actively participating in engagement initiatives and developing a deep understanding of their impact on morale and productivity
Customer Service Representative
24/7 Intouch
Las Vegas, NV
08.2018 - 07.2020
- Delivered exceptional customer service by assisting retail customers on the phone
- Specialized in customer conflict resolution as a member of the de-escalation team
- Employed active listening and empathy to address customer concerns
- Offered tailored solutions and incentives to drive customer retention
- Regularly assisted members with downloading the app to access new releases and exclusive content
Customer Service Manager
Naturally Knotty
Cleveland, OH
05.2009 - 06.2018
- Remotely provided comprehensive customer support via phone, email and live chat
- Communicated with shipping companies to streamline delivery of apparel
- Collaborated closely with corporate buyers to optimize order fulfillment by coordinating delivery dates, quantities, and product placement
- Developed and executed visually compelling online product displays to enhance customer experience and drive sales
- Managed comprehensive product image libraries to ensure optimal product presentation across all digital platforms
Customer Service Representative
Mercer & Associates
Cleveland, OH
06.2006 - 03.2009
- Managed inbound and outbound phone calls to facilitate wellness appointments for Medicare clients
- Exceeded daily target of 50 communications on a regular basis with active listening
- Provided exceptional support for appointment adjustments and inquiries regarding available Medicare insurance plans
- Demonstrated time management and multitasking skills by verifying member information prior to connecting to
Call Center Representative
Progressive Insurance
Mayfield , OH
09.1999 - 05.2001
- Managed inbound and outbound calls for both new and existing auto insurance policyholders, brokers and dealerships
- Delivered comprehensive and detailed policy information for four states
- Generated precise quotes, and effectively implemented policy endorsements to align with state and customer requirements
- Ensured seamless customer experience through timely delivery of electronic documents and proof of coverage
- Provided secure payment processing
Education
High School Diploma -
Wellington Senior High School
Wellington, OHSkills
Communication, CRM software, Time management, Attention to detail, Multitasking, Empathy, Data Entry, Conflict Resolution, Remote work
Timeline
Customer Service Representative Content Moderator
Telus International
08.2020 - 02.2024
Customer Service Representative
24/7 Intouch
08.2018 - 07.2020
Customer Service Manager
Naturally Knotty
05.2009 - 06.2018
Customer Service Representative
Mercer & Associates
06.2006 - 03.2009
Call Center Representative
Progressive Insurance
09.1999 - 05.2001
High School Diploma -
Wellington Senior High School