Cynthia Cochran
Swainsboro,GA
Summary
Seasoned Salon Owner/Operator with wide-ranging experience in salon operations, customer service, and team leadership. Known for fostering an environment of growth and development for staff, while ensuring high standards in client satisfaction. Demonstrates strong business acumen coupled with creativity and passion for the beauty industry.
Overview
11
11
years of professional experience
Work History
Salon Owner/Operator
Exhale Salon and Massage Therapy
Swainsboro, GA
01.2014 - Current
- Provided excellent customer service to ensure repeat business
- Managed staff by training and coaching employees.
- Delegated work to staff, setting priorities and goals.
- Ordering new merchandise to keep quantities well-stocked.
- Ordered supplies and equipment needed for daily operations.
- Adhered to state laws and regulations regarding licensure, sanitation standards.
- Promoted special offers through social media platforms to attract new customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained salon finances, including budgeting, payroll and bookkeeping.
- Organized and scheduled appointments for clients using software systems.
- Performed administrative duties such as filing paperwork and responding to emails.
- Resolved customer complaints quickly and efficiently while maintaining professionalism
- Working behind the chair daily. Performing services such as cutting, coloring and perming hair. In addition to facial waxing and makeup application
- Inspected workstations regularly to ensure they are clean and organized.
Education
Diploma - Massage Therapy
Augusta School of Massage
Augusta, GA06-2012
Diploma - Cosmetology
Swainsboro Technical School
Swainsboro, GA06-1992
High School Diploma -
Swainsboro High School
Swainsboro, GA06-1990
Skills
- Hair styling techniques
- Health and safety
- Salon marketing
- Appointment scheduling
- Employee training
- Skin care
- Multitasking capacity
- Cosmetology
- Inventory management
- Teamwork
- Self motivation
- Customer service management
- Financial administration
- Staff training/development
- Records organization and management
- Staff hiring
- Marketing strategy
- Operations oversight
- Organizational skills
- Problem-solving abilities
- Conflict resolution
Timeline
Salon Owner/Operator
Exhale Salon and Massage Therapy
01.2014 - Current
Diploma - Massage Therapy
Augusta School of Massage
Diploma - Cosmetology
Swainsboro Technical School
High School Diploma -
Swainsboro High School