Cynthia Cornett
Cumberland,KY
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Effective at choosing items to fulfill customer orders. Excellent sales, service, and communication skills. Focused on building customer loyalty with a relationship-oriented approach.
Overview
3
3
years of professional experience
Work History
Personal Shopper
Food City
Harlan, KY
10.2024 - Current
- Communicated with customers to make sure they received the products they wanted, and didn't miss any deals and sales.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
- Recommended products based on customer needs and preferences.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Monitored stock levels, identified discrepancies, and reported them to management.
- Provided customer service to ensure satisfaction.
Lead Sales Associate
Dollar General
Cumberland, KY
09.2024 - 10.2024
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Recommended products based on customer needs and preferences.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Monitored stock levels, identified discrepancies, and reported them to management.
- Provided customer service to ensure satisfaction.
- Reset store displays for special events and seasonal merchandise changes.
- Maintained neatness and cleanliness throughout the store environment.
- Exceeded department expectations for productivity and accuracy levels.
Scan Coordinator
Food City
Cumberland, KY
06.2023 - 08.2024
- Greeted customers and delivered excellent customer service to promote sales and repeat business.
- Addressed pricing discrepancies by researching original price and fixing inaccurate information.
- Generated periodic reports detailing progress on scan projects.
- Resolved customer complaints or answered customers' questions.
- Performed troubleshooting to resolve any issues with scanner hardware or software.
- Managed the storage requirements for digital files created through the scanning process.
- Operated equipment such as box cutters, hand jacks, tape guns and scanners in alignment with company guidelines.
- Completed price changes and maintained proper signage for product displays.
- Conducted price audit scans and documented results in software.
- Coordinated seasonal and promotional marketing collateral and executed signing packages.
- Maintained accurate records of scanned documents and images.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Updated and maintained databases with current information.
Assistant Manager
Family Dollar
Cumberland, KY
05.2022 - 09.2022
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Managed customer service inquiries and complaints in a timely manner.
- Produced thorough, accurate and timely reports of project activities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Created reports on sales trends, inventory levels, and financial data.
- Recruited and trained new employees to meet job requirements.
- Communicated regularly with customers to gain insights into their needs.
- Assigned work and monitored performance of project personnel.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Harlan County High School
Baxter, KY06-2009
Skills
- Sales proficiency
- Accurate money handling
- Advertising and marketing
- Vendor engagement
- Deadline driven
- Delivery organization
- Customer relations
- Strong interpersonal skills
- Product knowledge
- Documentation and reporting
- Upbeat and outgoing attitude
- Shopping management
- Verifying order accuracy
- Prioritizing orders
- Merchandise selection
- Relationship building
- Payment processing
- Product awareness
- Attention to detail
- Customer service
- Delivery management
- Online ordering
- Purchase recommendations
- Verbal and written communication
- Decision-making
- Planning and organization
Timeline
Personal Shopper
Food City
10.2024 - Current
Lead Sales Associate
Dollar General
09.2024 - 10.2024
Scan Coordinator
Food City
06.2023 - 08.2024
Assistant Manager
Family Dollar
05.2022 - 09.2022
High School Diploma -
Harlan County High School