Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Cosby

Charlotte,NC

Summary

Hardworking and passionate job seeker with strong organizational skills eager to return to work. Ready to help team achieve company goals.

Seeking to maintain a full-time position that offers professional challenges utilizing my interpersonal skills, excellent time management and problem-solving skills.

Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2024
2024
years of professional experience

Work History

Assistant Spa Director/Licensed Esthetician

My Body Spa
08.2021 - 03.2023
  • Performed Body Contouring/ Shaping, Assessed conditions of clients skin, Post-op massages, Eyebrow and Lash extensions application. Executed waxing hair removal, customized vajacials and extraction services.
  • Upheld high standards of professionalism and discretion when providing clients with knowledge of all cosmetic services being provided and expectations and procedures for safety.
  • Managed over 10 Booked appointments daily, answered phones, greeted clients, handled payments and client check in.
  • Developed marketing content such as videos and promotional materials for social media to align with sales.
  • Oversaw upkeep of entire facility and notified maintenance for service repairs.
  • Maximized efficiency through time management and staff supervision to boost productivity.

Shift Manager

Bojangles
02.2020 - 09.2022
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas and oversaw quality compliance with company standards for food and services
  • Improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
  • Trained and mentored new crew employees on company procedures and policies to facilitate daily tasks and responsibilities to optimize performance and motivate toward more efficient work
  • Produced regular inventory and waste reports to evaluate performance, and operations.


Brand Ambassador

Positech Solutions
9 2018 - 10 2020
  • Answered 100 plus inbound calls while maintaining overall positive, empathetic and professional attitude towards customers at all times
  • While taking ownership in assisting by probing customer information to explore issues, and develop potential paying options and processed payments for outstanding balances
  • Adapted to new applications while maintaining knowledge of current applications
  • Communicated product information regarding brand benefits, products and services with confidence and educated consumers about the company
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.


Associate Support Department Supervisor

The Home Depot
06.2016 - 08.2018
  • Being the central point of contact for store associates and provided direct support to leadership
  • Responsible for associate schedules and for assisting with hourly staffing, orientation, and training processes
  • Coordinated service and recognition awards
  • Responsible for ensuring that HR records are sent properly to HR

Education

ESTHIOLOGY - Esthetics

Aveda Institute Chapel Hill
Chapel Hill, NC
10.2020

Associate of Science - Business Administration

University of Phoenix
Tempe, AZ
2012

High School Diploma -

East Mecklenburg High School
Charlotte, NC
06.2006

Skills

  • Data entry, Communication via email or social media
  • Interpersonal Skills
  • Project Management
  • Ability to lead , adapt and respond easily
  • Ability to collaborate within team environment
  • Ability to coordinate and organize efficiently
  • Ability to adapt to needs of role in different work areas
  • Ability to use technical skills to solve problems
  • Self-starter who takes initiative and proactively seeks out

Timeline

Assistant Spa Director/Licensed Esthetician

My Body Spa
08.2021 - 03.2023

Shift Manager

Bojangles
02.2020 - 09.2022

Associate Support Department Supervisor

The Home Depot
06.2016 - 08.2018

Brand Ambassador

Positech Solutions
9 2018 - 10 2020

ESTHIOLOGY - Esthetics

Aveda Institute Chapel Hill

Associate of Science - Business Administration

University of Phoenix

High School Diploma -

East Mecklenburg High School
Cynthia Cosby