Cynthia Cruz
Prosser,WA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Ste Michelle Wine Estates
08.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Certified Medical Assistant
Prosser Memorial Health
02.2020 - 08.2021
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained client medical history, medication information, symptoms, and allergies.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
Certified Medical Assistant
Kadlec Medical Center-Prosser/Richland Primary Care Family Practice
08.2015 - 02.2020
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Implemented care and efficiency improvements to support and enhance office operations.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
Bartender/Karaoke
Prosser Eagles
07.2011 - 12.2016
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Upheld strict regulations for safe alcohol service and food safety.
- Take song requests, announce singers, sing, handle equipment properly.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Certified Medical Assistant
Sunnyside Worker Care Occupational Health Clinic
11.2012 - 08.2015
- Called and faxed pharmacies to submit prescriptions and refills.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
Internship
Swafford & Halma Clinic
08.2011 - 09.2011
- Completed 180 internship hours in clinical setting: Performed injections, EKG’s, recorded vitals, administered UA’s, maintained medical records and files, cleaned/sanitized rooms, medical data-entry.
Janitorial/Cleaner
ABM Janitorial
05.2009 - 11.2009
- Cleaned Valley Vista building, including lab rooms, reception area, offices, and hallways
- Disinfect/Sterilize rooms, maintained cleanliness of building to high company specifications
Front Desk
BEST WESTERN INN & SUITES
10.2007 - 05.2008
- Cash Accountability, maintained confidentiality of customer credit card numbers and personal information
- Checked guests in and out, made reservations, demonstrated excellent attention to detail in ensuring individual requests and preferences were noted and followed through
- Multi-line phones, handled 50+ phone calls per shift while providing excellent customer service to in-house guests
- Took inventory, checked grounds, organized paperwork, operated computerized system
Cashier/Teller
MR. PAYROLL
10.2003 - 06.2007
- Balance tills, Cash Accountability, bank deposits, safe drops
- Inventory control, opening/closing of store, made money orders, wired money, faxes, copies, filing
Cashier/Teller
DOLLARWISE
09.2005 - 06.2006
- Balance tills, Cash Accountability, bank deposits, safe drops
- Inventory control, opening/closing of store, made money orders, wired money, faxes, copies, filing
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
Education
Business Administration Courses -
DeVry Institute
Federal Way, WAHigh School Diploma -
Grandview High School
Grandview, WACertificate in Medical Assisting -
Charter College
Pasco, WA01.2011
Skills
- Information Security
- Data Collection
- Data Entry
- Order Fulfillment
- Customer Service
- Microsoft Office Suite
- Microsoft Excel
- Staff Training
- Order Processing
Cover Letter
Dear Hiring Manager,
I am writing in interest of your open position for a Medical Office Assistant. I am a nationally certified medical assistant, and I have completed my education and internship here in the Tri-Cities region. I am excited to pursue my career and contribute my excellent patient care to your clinic.
I have a strong background in customer service and creating a friendly, welcoming and professional environment for clients. I currently have 4 years experience as a Certified Medical Assistant which has provided me with hands-on training and in all aspects of a medical office from clinical skills to patient intake and reception. In my current job I demonstrate proficiency in accurately taking and recording patient vital signs and administering injections, maintaining medical records, using EPIC software and other various tasks. My superiors complimented my ability to quickly finish tasks in an efficient manner without errors. In my academic program, I maintained a 3.7 GPA and near-perfect attendance. I believe in hard work and dedication to my employers. I am energized by working and interacting with people and I enjoy a fast-paced, team environment.
Thank you for taking the time to read my resume and for considering me for this position. I would greatly appreciate the opportunity to speak with you further, and I am available for an interview at your earliest convenience. I can be reached at 509-778-3045.
Sincerely, Cynthia Cruz
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
Ste Michelle Wine Estates
08.2021 - Current
Certified Medical Assistant
Prosser Memorial Health
02.2020 - 08.2021
Certified Medical Assistant
Kadlec Medical Center-Prosser/Richland Primary Care Family Practice
08.2015 - 02.2020
Certified Medical Assistant
Sunnyside Worker Care Occupational Health Clinic
11.2012 - 08.2015
Internship
Swafford & Halma Clinic
08.2011 - 09.2011
Bartender/Karaoke
Prosser Eagles
07.2011 - 12.2016
Janitorial/Cleaner
ABM Janitorial
05.2009 - 11.2009
Front Desk
BEST WESTERN INN & SUITES
10.2007 - 05.2008
Cashier/Teller
DOLLARWISE
09.2005 - 06.2006
Cashier/Teller
MR. PAYROLL
10.2003 - 06.2007
Business Administration Courses -
DeVry Institute
High School Diploma -
Grandview High School
Certificate in Medical Assisting -
Charter College
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