Edward Felan Jr.
San Antonio,TX
Summary
Customer-focused professional with a background in consumer and client services. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
24
24
years of professional experience
Work History
Small Business Owner
Better Upholstery & Carpet Klean
San Antonio, TX
03.2009 - Current
- Independent contractor.
- Developed business plans and strategies to grow small business.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge.
- Formed and sustained strategic relationships with clients.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Advised employees on best practices regarding safety protocols and procedures.
- Negotiated contracts with retail stores and customers.
- Delegated work to staff, setting priorities and goals.
- I photographed our work and posted pictures online to increase visibility.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Freelance Content Producer
Mr. E Films
San Antonio, TX
01.2001 - Current
- Coordinated the selection of locations, crew, equipment, props and other resources needed for each project.
- Reviewed final product before distribution ensuring accuracy and quality standards were met.
- Collaborated with clients to develop video concepts and storyboards.
- Edited raw video footage into finished products for client review.
- Performed color correction on video footage to ensure consistency across projects.
- Captured footage using professional cameras and lighting equipment.
- Managed filming budget throughout project to reduce spending.
- Encoded videos into various formats such as MPEG4, H.264, WMV, AVI.
- Pitched ideas, developed concepts and produced online content to develop brand content.
- Uploaded videos to streaming services, like YouTube or Instagram.
Store Manager
Rent-A-Center
San Antonio, TX
01.2001 - 03.2009
- Trained and mentored associates to teach daily tasks and procedures.
- Created weekly work schedules for store personnel.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Education
Artisan
Hallmark Institute
San Antonio, TX01-1992
Skills
- Excellent customer and client relations
- Strong communication strategies
- Consistent in meeting production goals
- Detail-oriented
- Tech-savvy
- Bilingual
Timeline
Small Business Owner
Better Upholstery & Carpet Klean
03.2009 - Current
Freelance Content Producer
Mr. E Films
01.2001 - Current
Store Manager
Rent-A-Center
01.2001 - 03.2009
Artisan
Hallmark Institute
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