Cynthia Cunningham
Dayton
Work Preference
Summary
Customer-focused professional with extensive experience in hospitality and entertainment venues. Proven skills in crowd management, ticketing systems, and guest services ensure smooth event operations. Strong communicator and problem-solver, dedicated to enhancing guest experiences through effective teamwork and conflict resolution. Detail-oriented and adaptable, committed to delivering memorable experiences for all customers.
Overview
9
9
years of professional experience
Work History
Guest Greeter
Lexus of Dayton
Centerville
12.2023 - Current
- Welcomed customers with friendly demeanor to enhance their experience.
- Engaged customers with cheerful demeanor to create welcoming atmosphere.
- Provided information about vehicle features and services to assist visitors in making informed choices.
Security Officer
Us Royce protectionservices
Centerville
08.2023 - Current
- Conducted regular patrols to detect suspicious activity and enhance security measures.
- Monitored premises, ensuring safety and security for clients and visitors through vigilant oversight.
- Performed consistent security checks of facility grounds, parking lots, and perimeter areas.
- Enforced property rules while delivering exceptional customer service.
- Welcomed staff, guests, vendors, and contractors upon arrival at facility entrance.
Hotel Front Desk Clerk
Hampton Inn By Hilton
Huber Heights
08.2023 - 12.2023
- Streamlined guest check-in and check-out procedures to enhance guest experience.
- Resolved guest inquiries and issues with professionalism and courtesy.
- Coordinated with housekeeping to ensure timely room readiness for incoming guests.
- Handled phone inquiries and provided accurate information to enhance guest satisfaction.
- Provided information on hotel amenities, local attractions, and dining options.
- Maintained accurate room inventory and updated reservation systems consistently.
- Processed payments while ensuring cash drawer accuracy during shifts.
- Ensured compliance with safety protocols and hotel policies during all guest interactions.
Detailed /Car Washer
Enterprise Holdings
Vandalia
12.2022 - 07.2023
- Maintained high company standards by cleaning vehicles inside and out.
- Executed thorough cleaning of vehicle exteriors and interiors with minimal supervision.
- Ensured customer satisfaction by preparing vehicles with attention to detail, contributing to repeat business.
- Collaborated with team members to streamline car wash processes, improving overall service efficiency.
- Adhered to safety protocols when handling cleaning chemicals and equipment.
- Inspected vehicles for damage, providing management with detailed reports to facilitate timely repairs.
Hotel Front Desk Clerk
Hampton By Hilton
Englewood
04.2022 - 12.2022
- Greeted guests upon arrival, providing exceptional service during check-in and check-out.
- Handled guest inquiries, resolving issues with professionalism and courtesy.
- Resolved customer complaints promptly while adhering to company policies.
- Coordinated with staff to fulfill customer requests, enhancing guest satisfaction.
- Answered phone calls and responded to inquiries from guests and departments professionally.
- Provided information on hotel amenities, local attractions, and dining options.
- Processed payments, maintaining cash drawer accuracy and accountability.
- Maintained daily records of room availability and rates, supporting operational efficiency.
Cook
Hospice of Dayton
Wilmington
01.2018 - 12.2021
- Prepared nutritious meals following dietary guidelines for hospice patients.
- Supported menu planning by integrating health requirements and individual tastes for enhanced patient satisfaction.
- Collaborated with nursing staff to accommodate patient meal preferences effectively.
- Ensured compliance with health and safety regulations during food preparation.
- Ensured cleanliness and organization of kitchen and food storage areas to support safe food preparation.
- Enforced sanitation practices to avoid food spoilage or contamination.
- Delivered compassionate service during meal interactions, fostering a welcoming environment for patients and families.
- Operated kitchen equipment safely to prevent accidents and maintain functionality.
Education
Associate of Applied Science - Health Information Management
American National Univercity
Kettering, OH06-2016
Skills
- Guest safety awareness
- Customer engagement and relations
- Information provision
- Payment processing
- Conflict resolution
- Attention to detail
- Service excellence
- Customer service demeanor
- Professional communication
- Active listening
- Team collaboration
- Problem solving
Timeline
Guest Greeter
Lexus of Dayton
12.2023 - Current
Security Officer
Us Royce protectionservices
08.2023 - Current
Hotel Front Desk Clerk
Hampton Inn By Hilton
08.2023 - 12.2023
Detailed /Car Washer
Enterprise Holdings
12.2022 - 07.2023
Hotel Front Desk Clerk
Hampton By Hilton
04.2022 - 12.2022
Cook
Hospice of Dayton
01.2018 - 12.2021
Associate of Applied Science - Health Information Management
American National Univercity