Cynthia Davis
Summary
Motivated professional possessing a strong commitment to quality customer service/collections with superb communication skills. Builds customer loyalty by paying strong attention to detail and being accurate.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Financial Service Associate
Fidelity Investments
Westlake, TX
10.2024 - Current
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Adaptability and flexibility to succeed in various work environments ( balancing working from office and home , overtime etc.)
- Self motivated teammate with strong social skills who brings energy and passion to the team.
Licensed Realtor
Fathom Realty LLC
Arlington, TX
08.2019 - Current
- Communicate with clients on the purchase or sale of their home
- Prepare contract documents for the sale of their home
- Arrange agreement between parties
- Meet directly with clients
- Work with brokers, Investors, Inspectors and other Realtors in the business
- Connect clients with mortgage lenders
- Strong communication skills and negotiation skills
- Strong computer skills
Collections Specialist
Credit Systems International, Inc.
Fort Worth, TX
12.2022 - 05.2023
- Assisted client with medical accounts
- Updated clients profile
- Resolved clients concern and medical charges
- Assisted with payment processing
- Worked auto dialer
Collection Representative
Bank of America Mortgage
Arlington, TX
08.2012 - 12.2014
- Collect on delinquent 30-60 day mortgage accounts
- Received inbound calls and made outbound calls
- Updated customer files/ reviewed accounts
- Evaluated the present situation and status on every account and suggest proper action to be taken then document account
- Processed phone payments
- Worked auto dialer
Mortgage Collection Specialist
Countrywide Financial
Arlington, TX
04.2007 - 12.2011
- Contact customer on delinquent mortgage accounts
- Updated customer information and document account
- Processed phone payments
- Monitor and ensured regular follow up on all loan repayment agreement and analyze all customer accounts
- Assist customers with debt repayment plans
Senior Collection Representative
Origen Financial
Fort Worth, TX
01.2004 - 12.2006
- Contact customer on delinquent mortgage accounts
- Updated customer information and document the account
- Processed phone payments
- Monitor and ensure regular follow up on all loan repayment agreement and analyze all customer accounts
- Assist customers with debt repayment plan
Auto Collection Repossession Representative
Americredit Financial
Fort Worth, TX
03.1997 - 01.2000
- Made outbound and received inbound collection calls for reinstatement of repossessed collateral.
- Negotiated repayment of past due balance and fees
- Worked closely with repossession agents
- Document all accounts, update, and verify account changes
- Reunite customers with repossessed collateral
- Processed phone payments
- Worked auto dialer
Education
Some college - Real Estate
Tarrant County College District
Hurst, TX01.2007
Skills
- Detail oriented, Problem solver, mortgage collection experience, auto collection experience, computer knowledge, 10-key data entry proper (10 years)
- Negotiation
- Account reconciliation (7 years)
- Customer service (10 years)
- Typing (10 years)
- Property management (5 years)
- Experience working with students (2 years)
- Teaching
- Salesforce
- Microsoft Access
- Management
- Supervising experience
- Medical terminology
- Construction
- Fair Housing regulations
- Microsoft Office
- Time management
- Clerical experience
- Windows
- Driving
- Sales
- Organizational skills
- Communication skills
- Computer skills
Certification
- Texas Real Estate License
- October 2020 to October 2024
- Real Estate License
Timeline
Financial Service Associate
Fidelity Investments
10.2024 - Current
Collections Specialist
Credit Systems International, Inc.
12.2022 - 05.2023
Licensed Realtor
Fathom Realty LLC
08.2019 - Current
Collection Representative
Bank of America Mortgage
08.2012 - 12.2014
Mortgage Collection Specialist
Countrywide Financial
04.2007 - 12.2011
Senior Collection Representative
Origen Financial
01.2004 - 12.2006
Auto Collection Repossession Representative
Americredit Financial
03.1997 - 01.2000
Some college - Real Estate
Tarrant County College District