Cynthia De La Torre
Dr. Frederick W. Pirk
El Paso,TX
1
Language
17
years of professional experience
Dedicated office manager with expertise in customer service, scheduling coordination, and billing accuracy. Proven ability to enhance patient satisfaction and streamline operations in healthcare settings.
Work History
Office Manager
1 Year 1 Month- Managed scheduling for patient appointments, ensuring optimal workflow and minimal wait times.
- Coordinated with dental staff to maintain efficient office operations and patient care standards.
- Implemented electronic health record systems to enhance patient data management and accessibility.
- Assisted in billing processes, verifying insurance claims for accuracy and timely submission.
- Developed patient communication strategies to enhance satisfaction and improve appointment adherence rates.
- Monitored compliance with healthcare regulations, contributing to a safe and compliant practice environment.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
Dental Front Office Coordinator
2 Years- Managed patient scheduling and coordinated appointments for optimal office flow.
- Enhanced patient experience by addressing inquiries and resolving concerns promptly.
- Processed patient insurance claims, ensuring accuracy and timely submissions.
- Maintained electronic health records, ensuring compliance with privacy regulations.
- Trained new staff on front office procedures and software utilization.
- Implemented patient follow-up systems to improve appointment adherence rates.
- Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmation processes.
- Increased overall office efficiency with diligent management of daily tasks, including answering phones, filing paperwork, and inventory management.
Dental Office Manager
2 Years 5 Months- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Trained new administrative staff on office protocols, improving onboarding efficiency by standardizing procedures.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Maintained inventory of dental supplies, ensuring availability while minimizing excess stock levels.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
Dental Assistant
6 Years 10 Months- Supported dentists during procedures by providing necessary instruments and maintaining sterile environments.
- Assisted in patient preparation and comfort to enhance overall experience during dental procedures.
- Educated patients on post-treatment care and oral hygiene practices to promote better health outcomes.
- Managed inventory of dental supplies, ensuring availability for efficient workflow in the clinic.
- Led initiatives for infection control compliance, contributing to a safer clinical environment for patients and staff.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
Dental Assistant
7 Months- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Streamlined appointment scheduling processes, improving patient flow and reducing wait times significantly.
- Implemented digital record-keeping systems, increasing accuracy and accessibility of patient information.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared patient x-rays and images for dentist review.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Education
High School Diploma
Skills
Office operations
Administrative support
Scheduling coordination
Insurance verification
Electronic health records
Patient relations
Organizational skills
Phone and email etiquette
Languages
Spanish
Native or Bilingual
Insurance coordinator
Experienced Insurance Coordinator with strong knowledge of dental insurance verification, eligibility, benefits, claims processing , pre-authorizations, and insurance follow-up. Skilled in reviewing treatment plans , submitting accurate claims and narratives, obtaining predeterminations, explaining insurance benefits to patients, and working with insurance carriers to resolve claim issues.
Timeline
Office Manager
Dr. Frederick W. Pirk
07.2025 - CurrentRead More
Dental Front Office Coordinator
American Dental Center
06.2023 - 06.2025Read More
Dental Office Manager
Dr.Frederick W. Pirk
05.2020 - 10.2022Read More
Dental Assistant
Viscount Dental Associates
04.2011 - 02.2018Read More
Dental Assistant
Dr. Ross Fruithanndler
06.2009 - 01.2010Read More
Eastwood High School
High School Diploma
Read More