Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cynthia Delgado

San Antonio,Texas

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

20
20
years of professional experience

Work History

NCC Customer Svc Rep II

3M
08.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Senior Consultant

ATT
06.2003 - 07.2015
  • Prioritized projects and project tasks depending upon key milestones and deadline dates.
  • Developed custom solutions based upon clients' strict requirements.
  • Determined areas for improvement and implemented processes to alleviate problems.
  • Streamlined processes to cut downtime and optimize employee productivity.

Education

High School Diploma -

Oliver Wendell Holmes High School
San Antonio, TX

Skills

  • Microsoft Outlook
  • Microsoft Internet Explorer
  • Adobe Systems Adobe Creative Cloud
  • Inbound Call Answering
  • Team Goals
  • Customer Service Excellence
  • HIPAA Guidelines
  • Microsoft Office
  • Strong Analytical and Problem-Solving Skills
  • Active Listening
  • Citrix

Languages

English

Timeline

NCC Customer Svc Rep II

3M
08.2021 - Current

Senior Consultant

ATT
06.2003 - 07.2015

High School Diploma -

Oliver Wendell Holmes High School

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Cynthia Delgado