Cynthia Diaz-Palmore
Newport News,VA
Summary
Certified Ophthalmic Assistant with extensive experience at Richmond Veteran Affairs Medical Center, specializing in ocular disease management and clinic efficiency optimization. Proven leadership in mentoring teams and providing exceptional patient care through expert tonometry and effective communication. Achieved notable enhancements in patient flow and diagnostic accuracy, consistently delivering high-quality eye care. Detail-focused professional in eye care health, known for high productivity and efficient task completion. Possess specialized skills in patient pre-screening, diagnostic testing accuracy, and maintaining sterile equipment. Excel in communication, empathy, and teamwork to enhance patient experience and support clinical operations.
Overview
13
13
years of professional experience
Work History
Certified Ophthalmic Assistant
Richmond Veteran Affair Medical Center
Richmond, VA
03.2024 - Current
- Prepared patients and administered basic eye exam tests.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Documented patient care by charting patient condition and treatment in records.
- Tested patients' visual fields and ocular motility and completed full patient work-ups.
- Promoted healthy vision by counseling and educating patients.
- Performed ophthalmic testing, including visual acuity, refraction, color vision and depth perception testing.
- Managed patient flow to optimize clinic efficiency and minimize wait times.
- Conducted visual field tests to detect abnormalities in peripheral vision.
- Reviewed patient histories prior to scheduled appointments to ensure accuracy of information.
- Calibrated and maintained ophthalmic equipment to ensure accuracy in patient diagnostics.
- Applied eye drops and medications as prescribed by the ophthalmologist.
Certified Ophthalmic Assistant
Naval Training Medical Center San Diego
San Diego, USA
04.2022 - 03.2024
- Company Overview: Navy, San Diego, CA
- Routine and Pre/Post Op Examinations which include but are not limited to the following:-Idesign, Wavescan, Topography, Pentacam, IOP, VA, Refraction, Autorefraction, Dominant Eye, Lensometry, Cycloplegic Refractions, Chart Preparations for surgery (approximately 35-40 patients per week)
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues
- Maintained inventory of medical supplies and tools to address needs of patients
- Reviewing and repeating Pre-Operative data, Consent day procedures, dispensing kits, instructions, and power point material for surgical instructions, scheduling surgern
- Ordering medications for surgical patients/contacting pharmacy with list of patients and surgeon when completed
- Reviewing charts for Completion of all signatures and surgical numbers chosen
- Idesign and Wavescan Certification daily requirements: Calibration, acquiring, verifying information for each patient, transferring information to Visx
- Patient data input conventional treatments, patient data verification at laser and ability to treat prior to surgery, surgical verification at surgery
- All laser operator procedures during surgery, & time out verification
- Gases, maintain patient safety at all times for pre and post-operative laser procedures
- Maintain patient safety at all time for pre and post-operative laser procedures
- Navy, San Diego, CA
Ophthalmic Assistant
Naval Medical Center Portsmouth
Portsmouth, USA
08.2019 - 03.2022
- Company Overview: United States Navy, Portsmouth, VA
- Measured and recorded visual acuity and color vision testing
- Instilled anesthetic drops and assisted in laser treatments and minor procedures
- Triaged phone calls from patients and outside contacts and handled in order of importance
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation
- Used Lensometer to measure and record lens power of existing prescriptive spectacles
- Applied eye medications and drops to dilate pupils in preparation for examinations
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries
- Measured intraocular pressure using Goldman and Tonopen tonometry process
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments
- United States Navy, Portsmouth, VA
- Interacted with eye care providers to facilitate patient treatment goals.
Clinical Manager/Ophthalmic Technician
Virginia Beach Eye Center
Virginia Beach, USA
04.2016 - 08.2019
- Company Overview: Virginia Beach, VA
- Supervised a team of 13 technicians and scribes in providing patient care in the clinical setting
- Monitored and evaluating workflow and productivity of the clinical staff to ensure maximum efficiency
- Ensure policy and procedures are developed and updated as necessary to coincide with regulatory requirements and system utilization
- Demonstrated leadership, collaboration, critical thinking, and teamwork in addressing decisions and resolving issues
- Managing and creating clinical staff work schedules and physicians clinical technicians and scribes
- Maximized performance by monitoring daily activities and mentoring team members
- Maintained professional, organized, and safe environment for employees and patrons
- Onboarded new employees with training and new hire documentation
- Cross-trained existing employees to maximize team agility and performance
- Accomplished multiple tasks within established timeframes
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Developed and maintained relationships with customers and suppliers through account development
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
- Improved safety procedures to create safe working conditions for workers
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Managed and motivated employees to be productive and engaged in work
- Defined clear targets and objectives and communicated to other team members
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Virginia Beach, VA
Ophthalmologist Technician
Advanced Vision Institute
Williamsburg, USA
01.2012 - 03.2016
- Company Overview: Williamsburg, VA
- Triaged phone calls from patients and outside contacts and handled in order of importance
- Used Lensometer to measure and record lens power of existing prescriptive spectacles
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries
- Measured intraocular pressure using Goldman and Tonopen tonometry process
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans
- Measured and recorded visual acuity and color vision testing
- Williamsburg, VA
Education
Bachelor's Degree - Psychology
Saint Leo University
Saint Leo, FL08.2015
Associate's Degree - Liberal Arts
Saint Leo University
05.2013
Skills
- Ocular motility assessment
- Visual field testing
- Ocular disease management
- Tonometry proficiency
- Corneal topography
- Surgical assisting
- Slit-lamp biomicroscopy
- Pupil evaluation
- Medical history taking
- Ophthalmic terminology
- Phoropter operation
- Visual acuity testing
- Fundus photography
- Optical coherence tomography
- Lensometry proficiency
- Ophthalmic instrumentation
- Ophthalmic imaging
- Prescription verification
- Eye pressure monitoring
- Color vision testing
- Instrument sterilization
- Autorefractor knowledge
Languages
Spanish
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Certified Ophthalmic Assistant
Richmond Veteran Affair Medical Center
03.2024 - Current
Certified Ophthalmic Assistant
Naval Training Medical Center San Diego
04.2022 - 03.2024
Ophthalmic Assistant
Naval Medical Center Portsmouth
08.2019 - 03.2022
Clinical Manager/Ophthalmic Technician
Virginia Beach Eye Center
04.2016 - 08.2019
Ophthalmologist Technician
Advanced Vision Institute
01.2012 - 03.2016
Bachelor's Degree - Psychology
Saint Leo University
Associate's Degree - Liberal Arts
Saint Leo University
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