Cynthia Dicely
Yuba City,CA
Summary
Proven track record in enhancing customer satisfaction and efficiency at Temco Logistics and Expiris, leveraging complaint handling and detail-oriented skills. Achieved significant improvements in service delivery by developing solutions tailored to client needs and managing high call volumes. Excelled in providing compassionate care at In Home Supportive Services, balancing empathy with practical support for clients. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service/ Dispatcher Representative
Temco Logistics
1405 E Franklin Ave. Rancho Cordovan, CA. 91766
10.2022 - 04.2024
- Served as a reliable point of contact for field technicians during emergencies or unexpected issues.
- Developed tailored solutions for clients'' unique needs, leading to high levels of customer satisfaction.
- Enhanced customer satisfaction by efficiently managing and prioritizing service calls.
- Collaborated with team members to develop standard operating procedures for efficient dispatch operations.
- Reduced response times by effectively coordinating service routes for optimal efficiency.
Call Center Agent
Expiris
Rancho Cordova, CA
10.2020 - 07.2022
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Participated in ongoing training sessions to stay updated on company policies and procedures, ensuring the highest quality of service for clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Balanced competing priorities under pressure without compromising the quality of service provided.
In Home Caregiver
In Home Supportive Services
Rancho Cordova, CA
11.2016 - 03.2020
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, .
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
- Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Administered medication as directed by physician.
- Assisted disabled clients to support independence and well-being.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Maintained client confidentiality at all times, ensuring sensitive information was secure and only shared with authorized personnel.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
Education
High School Diploma -
Fairfield High School
Fairfield, CA05.1986
Skills
- Complaint Handling
- Follow-up skills
- Dispute Resolution
- Detail Oriented
Accomplishments
- Supervised team of 4 staff members.
- Collaborated with team of 4 in the develop
Certification
- [Area of certification], Temco Logistic
- 1 year
Timeline
Customer Service/ Dispatcher Representative
Temco Logistics
10.2022 - 04.2024
Call Center Agent
Expiris
10.2020 - 07.2022
In Home Caregiver
In Home Supportive Services
11.2016 - 03.2020
High School Diploma -
Fairfield High School