Cynthia Doel
Port Orange,FL
Summary
Results-driven healthcare IT professional with hands-on Epic support experience in provider-facing environments, focused on workflow optimization, end-user training, documentation, troubleshooting, and system adoption. Skilled at partnering with physicians, clinical staff, and cross-functional teams to improve efficiency, support operational readiness, and strengthen day-to-day use of clinical systems. Recognized for quickly learning complex workflows, translating user needs into practical system support, and contributing to process improvement in fast-paced healthcare settings. Seeking to grow into an Epic analyst-track role where I can expand my technical skills, support system optimization, and contribute to high-impact healthcare technology initiatives.
Overview
20
20
years of professional experience
Work History
Epic Workflow/ Provider Support Informatics
Halifax Health
Daytona Beach, FL
09.2025 - Current
- Provide direct provider-facing support for Epic workflows, end-user issues, system navigation, and day-to-day clinical use across ambulatory and provider environments
- Analyze, document, and optimize provider workflows to identify inefficiencies, improve user experience, and support process improvement initiatives
- Assist physicians and clinical staff with Epic navigation, personalization, access requests, workflow optimization, and adoption of best practices
- Played a key role in helping the team drive providers to 100% Epic Essential completion by teaching end users how to complete required user settings, lab settings, and other personalization tasks in Epic
- Educate and support providers in creating and using SmartPhrases, preference lists, and order sets to improve efficiency, standardization, and day-to-day Epic usability
- Troubleshoot Epic, mobile access, and end-user system issues, resolving routine concerns and escalating complex technical problems as needed
- Create and maintain workflow documentation, support materials, knowledge resources, and issue tracking to improve consistency and operational readiness
- Deliver one-on-one user support and education to reinforce Epic functionality, workflow efficiency, and provider confidence in system use
- Collaborate with clinical, operational, and IT stakeholders to address workflow barriers, support system improvements, and enhance day-to-day Epic functionality
- Support provider readiness, user adoption, and workflow standardization by aligning Epic support efforts with clinical and organizational goals
Communications & Operations Lead
Southswell Marine LLC
Port Orange, FL
12.2022 - 09.2025
- Implemented internal communication systems that streamlined workflows and reduced project delays by 30%.
- Drafted and distributed SOPs and client communications that decreased repeat inquiries by 20%.
- Balanced daily operations with documentation and vendor coordination, improving response time by 25%.
Training & Internal Communications Specialist
Syntech FuelMaster
Tallahassee, FL
11.2012 - 11.2016
- Designed and delivered internal training communication programs for 100+ employees, improving onboarding efficiency and cross-departmental alignment by 35%.
- Authored over 75 high-visibility documents, including rollout memos, product release notes, and user guides—reducing technical support requests by 20%.
- Collaborated with senior leadership to support large-scale internal transitions, ensuring staff adoption through timely, consistent messaging.
- Consolidated legacy communication tools into a centralized knowledge platform, enhancing internal resource access and team collaboration.
Technical Writer & Training Coordinator
Syn-Tech Systems
Tallahassee, FL
07.2006 - 11.2012
- Created over 150 pieces of national training content, including seminar presentations, onboarding manuals, and user documentation—contributing to a 25% improvement in customer onboarding satisfaction.
- Translated highly technical content into plain-language guides and tutorials used across sales, customer support, and engineering teams.
- Spearheaded communication materials for new product launches, streamlining cross-departmental understanding and reducing onboarding time by 20%.
- Acted as a communication liaison between technical engineers and non-technical stakeholders, facilitating product adoption through clear instruction and hands-on support.
- Traveled nationwide to conduct in-person training seminars, enhancing product knowledge retention and supporting long-term client relationships.
Education
Bachelor of Science (B.S.) - Communications
Florida State University
TallahasseeAssociate in Arts (A.A.) - Graphic Arts & Design
Keiser University
TallahasseeSkills
Epic Workflow Support
Provider Support Informatics
Clinical Workflow Optimization
End-User Training
Epic Troubleshooting
Process Improvement
SmartPhrases
Preference Lists
Workflow Documentation
Knowledge Resources
SharePoint
Microsoft 365
Timeline
Epic Workflow/ Provider Support Informatics
Halifax Health
09.2025 - Current
Communications & Operations Lead
Southswell Marine LLC
12.2022 - 09.2025
Training & Internal Communications Specialist
Syntech FuelMaster
11.2012 - 11.2016
Technical Writer & Training Coordinator
Syn-Tech Systems
07.2006 - 11.2012
Associate in Arts (A.A.) - Graphic Arts & Design
Keiser University
Bachelor of Science (B.S.) - Communications
Florida State University