Cecelia Pierce
La Verne,CA
Summary
Dynamic Operations Manager with a proven track record at CPC Logistics, excelling in team leadership and operational efficiency. Skilled in problem-solving and employee relations, I empowered staff to enhance performance outcomes and streamline supply chain processes, ensuring timely delivery and compliance with company policies.
Overview
39
39
years of professional experience
Work History
Operations Manager / Recruiter
CPC Logistics
Ontario, CA
08.2020 - 02.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Contribute to the daily direction/setting meeting with the customer and effectively communicate the plan to the planners and dispatch team.
- Independently address and communicate deviations from the plan.
- Guide the team to address delivery problems as they occur.
- Provide daily/weekly schedule for dispatch coverage.
- Review and submit payroll for Dispatch, planners, and admin.
- Participate in meetings as required by the customer.
- Ensure breakdowns, call offs, and other anomalies are addressed effectively.
- Monitor on time plan (route monitors).
- Weekly review of the team performance with CPC Director of Operations.
- Assist as required in developing new lane strategies and communication of the same to the dispatch group.
- Assist the CPC Director of Operations in determining and anticipating staffing needs both in the teams they lead as well as the driver/equipment needs.
- With the help of CPC Director of Operations, develop, evaluate, and recognize individuals on the team towards maximum team performance.
- Payroll duties Experience with Beacon, Tenstreet system
Human Resources/ Recruiter
Staffmark/ Genesis Logistics
Santa Fe Springs, CA
11.2018 - 08.2020
- Managed full-cycle recruiting process for applicants to promote smooth and positive onboarding experience.
- Liaised with hiring managers to develop and implement strategies to source and recruit top talent.
- Partnered with hiring managers to clarify position requirements, ensuring accurate job descriptions and candidate expectations.
- Utilized social media platforms effectively as a tool for sourcing candidates across various industries and functions.
- Facilitates background, MVR and drug screening for drivers
- Conduct Kronos timekeeping
- Participates in hiring events and job fairs
- Process terminations and final pay
- Provide executive support to hiring manager
Human Resource Generalist
Target
Azusa, CA
02.1986 - 11.2018
- Provided support to HR team leaders with staffing, training, scheduling, payroll, and work load assignments.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Partnered with leaders to hold team members accountable to performance standards by teaching, coaching and training in a respectful and professional manner.
- Worker collaboratively with team members to anticipate guest need and proactively solve problems
- Responded to team members and guest inquiries in a timely and courteous manner.
- Coordinated volunteer events and United Way fundraiser exceeding goal by $2000.
- Followed company procedures and policies related to HR process and handling of confidential information.
- Assisted in evaluation of reports, decisions and results of department in relation to established goals
- Coordinated all events for the staff
Cashier
Target
Fullerton, CA
01.1986 - 03.1990
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Human Resource Management Certificate
Villanova University
Villanova, PA05-2020
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Staff training
- Staff management
- Operations oversight
- Policies and procedures implementation
- Customer relationship management
Timeline
Operations Manager / Recruiter
CPC Logistics
08.2020 - 02.2025
Human Resources/ Recruiter
Staffmark/ Genesis Logistics
11.2018 - 08.2020
Human Resource Generalist
Target
02.1986 - 11.2018
Cashier
Target
01.1986 - 03.1990
Human Resource Management Certificate
Villanova University