Cynthia Espinoza
East Elmhurst
Summary
Detail-oriented professional with extensive experience in technical support and issue resolution. Proficient in troubleshooting, utilizing advanced problem-solving skills to enhance user satisfaction. Committed to streamlining processes and driving operational efficiency through a customer-centric approach. Technical expertise includes data analysis and proficiency in various support tools.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Device Support Specialist
Novocure
03.2020 - Current
- Enhanced patient care by providing TTFields education and treatment initiation.
- Conducted in-home visits to troubleshoot and maintain patient TTFields equipment.
- Delivered timely patient support, including urgent assistance on weekends and holidays.
- Collaborated with medical centers as a technical representative for patient care.
- Performed monthly follow-ups and data collection for effective patient management.
Computer Assistant Cognitive Therapist
Center for Cognition and Communication
02.2019 - 01.2020
- Facilitated recovery for patients with traumatic brain injuries through tailored weekly therapy sessions.
- Utilized computer program activities to enhance cognitive rehabilitation and engagement during therapy.
- Conducted comprehensive evaluation exams to assess patient progress and tailor treatment plans accordingly.
- Documented treatment efforts and patient progress meticulously in Eclipse case records for compliance.
- Maintained clear, concise documentation including progress notes to support ongoing patient care efforts.
- Collaborated with interdisciplinary teams to develop and implement effective therapy strategies for patients.
- Provided emotional support and encouragement to patients, fostering a positive therapeutic environment.
Medical Courier
BioReference
06.2018 - 10.2018
- Ensured timely transportation of lab specimens, medical records, and hospital supplies.
- Demonstrated safe driving practices across diverse road conditions and weather, prioritizing safety.
- Operated a hand-held scanning device to maintain accurate tracking of items during transit.
- Strictly adhered to operating policies, procedures, and service schedules to ensure compliance.
- Presented a professional image through appearance and interactions with clients and the public.
- Conducted thorough pre-trip and post-trip vehicle inspections to ensure operational readiness.
- Maintained a clean, neat, and orderly vehicle to enhance safety and professionalism.
- Collaborated with healthcare staff to streamline delivery processes and improve service efficiency.
Resident Manager
Breaking Ground
06.2013 - 01.2016
- Responsible for oversight of operations of The Andrews, a 146-unit transitional residence for formerly homeless men, through direct supervision of House Manager Staff. Managed communications with regulatory agencies including specifically with Department of Homeless Services around occupancy levels, oversee effective crisis response, generate routine and as-needed reports, participate and conduct staff training in such areas as managing residents and de-escalating conflict, fire safety, incident documentation, review and response, and staff performance management. Report to the Assistant Director for Facilities and Security and work closely with Clinical Coordinators and other staff to ensure the smooth and effective operation of a safe and secure facility.
- Duties, Accomplishments and Related Skills:
Combat Field Medic/Health Care Specialist
United States Army
05.1998 - 12.2013
- During deployment in Support of Operation Enduring Freedom, was responsible for measuring and recording vital signs, practicing medical-surgical asepsis and infection control, performing CPR and first aid, administering oxygen, performing patient assessment, control bleeding, caring for patients with shock, immobilizing orthopedic injuries, administering immunizations and injections, initiating intravenous therapy, and managing patients with artificial airways.
- Duties, Accomplishments and Related Skills:
Nurse Assistant
United States Army
01.2009 - 11.2012
- Worked alongside professional nurses in caring for post-anesthesia patients, providing medical care and educational information, monitored and recorded the quantity of drainage from Jackson-Pratt drains and Foleys, placed EKGs, obtained and documented vital signs on over 40 surgical patients daily, placed oxygen therapy and transported patients to appropriate facility after patients were stabilized.
- Duties, Accomplishments, and Related Skills:
Medical Case Manager
United States Army
10.2007 - 10.2011
- Compiled data and prepared statistical reports on soldiers who were Not Medically Ready(MNR), coordinated with Unit Administrators to ensure medical records were complete for profile and medical board reviews, endured proper data entry into the United States Army databases, assisted in conversion of hard copy paper Soldier Treatment Records into electronic Health Readiness Record, supported all Regional Support Command Medical/Dental readiness initiatives to sustain an Operational Reserve Force.
- Duties, Accomplishments, and Related Skills:
Education
Network System Administration (Associate) -
DeVry University
New York, NY08.2017
High school diploma or GED - undefined
Skills
- Team management
- Equipment installation
- Phone etiquette
- Nursing
- Sanitation
- Patient observation
- Basic math
Certification
Driver's License
Languages
English
Spanish
Military Service
- Branch: United States Army
- Rank: Sergeant
Timeline
Device Support Specialist
Novocure
03.2020 - Current
Computer Assistant Cognitive Therapist
Center for Cognition and Communication
02.2019 - 01.2020
Medical Courier
BioReference
06.2018 - 10.2018
Resident Manager
Breaking Ground
06.2013 - 01.2016
Nurse Assistant
United States Army
01.2009 - 11.2012
Medical Case Manager
United States Army
10.2007 - 10.2011
Combat Field Medic/Health Care Specialist
United States Army
05.1998 - 12.2013
High school diploma or GED - undefined
Network System Administration (Associate) -
DeVry University