Cynthia Estevez
Brooklyn
Summary
Passionate and results-driven technology professional with hands-on experience in system deployments, hardware integration, and software configuration across diverse environments. Demonstrates advanced problem-solving capabilities to efficiently diagnose and resolve technical issues, minimizing downtime and enhancing system performance. Proficient in network configuration and adept at fostering effective collaboration with cross-functional teams to ensure seamless execution of technical projects.
Overview
3
3
years of professional experience
Work History
Endpoint Engineer/Project Associate
Charter Technology Solutions
06.2022 - Current
- Facilitated the implementation of new ISP circuit installations by verifying equipment compatibility and ensuring compliance with advertised bandwidth specifications.
- Performed comprehensive imaging, configuration, documentation, inventory management, diagnostics, and resolution of hardware and software issues across a wide range of PC and mobile platforms.
- Efficiently provisioned and deployed a variety of end-user devices, including laptops and smartphones, tailored to client-specific requirements.
- Executed the installation of pre-configured networking and computing equipment under the direct supervision of senior engineering personnel to ensure adherence to technical standards.
- Acted as Team Lead on critical initiatives such as client onboarding and offboarding processes, mass quality assurance checks of endpoint devices, and site-wide wireless coverage assessments via Wi-Fi walkthrough surveys.
- Streamlined client asset management through the implementation of structured tracking systems and optimized organizational workflows.
- Authored and maintained comprehensive technical documentation, including device configuration guides and client-specific standard operating procedures (SOPs), to ensure continuity and clarity across deployments.
- Proposed and implemented innovative enhancements to device provisioning and deployment processes aimed at improving operational efficiency and minimizing system downtime.
- Provided timely communication of project milestones, obstacles, and deliverables to internal teams and external stakeholders to ensure alignment and accountability across all phases of project execution.
Education
Bachelor of Science - IT Managment
Western Governors University
Salt Lake City, UT09-2026
No Degree - Technical Fundamentals
NPower
2021
Skills
- System troubleshooting
- Hardware Installation
- Network Configuration
- Software Deployment
- Teamwork and collaboration
- Project management
- System Testing
- VPN management
- Help desk support
- Microsoft Windows and Office
- Operating Systems
- Attention to detail
- Ticketing system- Connectwise
Languages
Spanish
Native or Bilingual
French
Limited Working
Arabic
Limited Working
Timeline
Endpoint Engineer/Project Associate
Charter Technology Solutions
06.2022 - Current
Bachelor of Science - IT Managment
Western Governors University
No Degree - Technical Fundamentals
NPower
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