Cynthia Etter
Frontier Veterinary Hospital
North Plains
17
years of professional experience
Multi-tasking receptionist known for being compassionate, professional and dependable. Skilled in customer service, record keeping and appointment scheduling. Pursuing a position where well-honed office skills will be appreciated.
Work History
Patient Care Coordinator
1 Year 8 Months- Perform dual roles as both Patient Care Coordinator and Receptionist, balancing administrative responsibilities with direct client support.
- Assist veterinarians during appointments by accurately documenting medical histories, exam findings, treatment plans, and client communications in patient records.
- Coordinate patient flow to ensure appointments run efficiently and doctors have the information and resources they need.
- Refill prescription medications in accordance with hospital protocols and veterinarian approval.
- Serve as the primary point of contact and liaison between the veterinarian, clients, and support staff during appointments.
- Managed electronic medical records systems, ensuring accuracy and compliance with regulations.
- Answer and manage a high-volume multi-line phone system, directing calls and assisting clients promptly and professionally.
- Trained new staff in office protocols and best practices for client interaction.
- Schedule appointments, coordinate follow-up care, and ensure continuity of patient care.
- Address client questions and concerns by providing education, resolving issues, and coordinating with the medical team when needed.
- Handled cash transactions and maintained sales and payments records accurately.
Clinic Care Specialist
1 Year 7 Months- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Invoiced patients accurately in line with charging guidelines.
- Transcribed phone messages and relayed to appropriate personnel.
- Printed and filled prescription requests and queries in compliance with practice protocol.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Assisted with euthanasia procedures humanely and compassionately to minimize suffering.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Prepared and administered diets and feedings according to instructions.
- Assisted with collection and prepared specimens and samples for outside laboratory analysis.
- Use of Cornerstone program.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Calibration Technician
2 Years 9 Months- Diagnosed, repaired and calibrated mechanical and electrical devices.
- Managed informational database and processing of returns.
- Maintained compliance with environmental standards.
- Visited customer locations to complete assignments.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Receptionist
3 Years 4 Months- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors a positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
High School Diploma
Skills
Appointment Confirmation
Patient Medical Histories
Medical Filing
Billing and Payment Processing
Answer Telephone Calls
Administrative and Clerical Support
Time Management
Multi-Line Telephone Systems
Customer service
Patient care
Appointment scheduling
Organizational skills
Data entry
Cash handling and management
Critical thinking skills
Timeline
Patient Care Coordinator
Frontier Veterinary Hospital
12.2024 - CurrentRead More
Clinic Care Specialist
North Plains Veterinary Clinic
08.2021 - 03.2023Read More
Calibration Technician
JJ Calibrations, Inc
11.2012 - 08.2015Read More
Receptionist
JJ Calibrations, Inc
04.2009 - 08.2012Read More
Centennial High School
High School Diploma
Read More