Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Cynthia Favela

Carson,CA

Summary

Assist in providing family services within a wide variety of fields, with a strong foundation in psychology, health care, and social work. Skilled in assisting families by identifying and obtaining available academic resource benefits and social and community services. Support school staff in developing, organizing, and conducting programs and events related to academic and child awareness.

Overview

6
6
years of professional experience

Work History

Client Care Coordinator

Behavior Frontiers
01.2023 - Current
  • Provide information and assistance to parents and guardians regarding general and clinical eligibility for enrollment procedures.
  • Review and verify acceptable psychological evaluations, files, insurance benefit verification statuses, and medical documents to submit insurance assessment authorization applications while adhering to proper criteria to assist in preparing families for enrollment in ABA therapy.
  • Maintain open lines of contact with all financing sources, clients, and colleagues through email, fax, and direct service lines.
  • Interact successfully with other departments and develop good working connections with peers in neighboring departments such as scheduling and Client Service Departments.
  • Educated clients on available resources and services while guiding them through their options based on individual needs.

Enhanced Care Management Case Manager

Volunteers of America
10.2022 - 05.2023
  • Facilitate clients in their comprehensive health self-screenings to collect functional, environmental, psycho-social, employment, housing, educational, and health information
  • Design and provide a comprehensive health services plan for each client that includes a broad range of community medical/health services including assisting clients with physical and emotional needs, and referral to appropriate service providers, maintain individual client health data and information in a secure, HIPAA compliant manner
  • Provides health administration services including direct communication with medical providers, referrals to other providers and community health resources, general health instruction to clients, and instruction and in-servicing to counseling line staff including instruction on monitoring of self-administration of prescribed medication.

Instructional Aide - Bilingual Spanish

LBUSD Head Start
04.2021 - 12.2022
  • Service coordinate for families who have children ages 2 to 5 with developmental delays and refer them to outside agencies
  • Operate in a multi-dimensional team alongside, teachers, parents, and administration to create a successful outcome for special needs students
  • Improve development of sensory, memory, self-regulation, and language of children through the use of conscious discipline strategies.
  • Contributed to a positive classroom environment by establishing rapport with students and addressing individual needs.

Program Administrator

ChildNet Youth & Family Services
11.2019 - 11.2022
  • Willingness to follow directives and implement programs based on the Department of Children and Family Services and the company's mission to provide safe homes, education and counseling to vulnerable children and families
  • Familiarity working with low-income families and families from diverse cultural and ethnic backgrounds
  • Schedule, interact, and guide clients throughout their appointments as well as any other services required at the facility both in person and on the phone
  • Developed and maintain an efficient filing system for the team, including assistance in processing calls for clients and specialists.

Front Office Assistant

LAUSD Halldale Ave Elementary
09.2017 - 06.2020
  • Facilitated front of office and administrative support to families, staff, and students
  • Supported the day-to-day operation of the aspects of the program to serve as a bridge between students and faculty
  • Assisted in establishing a proper program environment to promote positive child and youth interactions with other children, youth, and adults.

Education

Bachelor of Science -

California State University - Dominguez Hills
Carson, CA
05.2025

Skills

  • Service coordination with other organizations
  • Establish strong rapport with families
  • Conflict resolution and crisis intervention
  • Excellent customer skills and high-volume phone experience
  • Event, meeting, and program management
  • Advanced computer experience (Outlook, Access, Word, Excel)
  • Advanced in SalesForce
  • Bilingual in English and Spanish

Languages

Spanish
Native or Bilingual

References

References available upon request.

Timeline

Client Care Coordinator

Behavior Frontiers
01.2023 - Current

Enhanced Care Management Case Manager

Volunteers of America
10.2022 - 05.2023

Instructional Aide - Bilingual Spanish

LBUSD Head Start
04.2021 - 12.2022

Program Administrator

ChildNet Youth & Family Services
11.2019 - 11.2022

Front Office Assistant

LAUSD Halldale Ave Elementary
09.2017 - 06.2020

Bachelor of Science -

California State University - Dominguez Hills

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Cynthia Favela