Cynthia Fawley
Moorefield
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
11
11
years of professional experience
Work History
Store Manager
Tractor Supply Company
Moorefield
04.2012 - 05.2023
- Managed daily store operations and maintained inventory accuracy.
- Trained and supervised team members to enhance customer service skills.
- Implemented merchandising strategies to optimize product visibility and sales.
- Developed staff schedules to meet business needs and customer demand.
- Ensured compliance with health and safety regulations throughout the store.
- Analyzed sales trends to adjust inventory levels and product offerings.
- Resolved customer complaints efficiently to maintain satisfaction levels.
- Coordinated promotional events to drive foot traffic and engage the community.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored inventory levels and placed orders to restock shelves.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Performed regular price checks to ensure competitive pricing.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
Education
Highland High School
Monterey, VASkills
- Inventory management
- Visual merchandising
- Customer service
- Sales analysis
Timeline
Store Manager
Tractor Supply Company
04.2012 - 05.2023
Highland High School