Summary
Overview
Work History
Education
Skills
Accomplishments
Ongoing Affiliations
Certifications / Awards
Languages
Timeline
Generic

Cynthia Fernandez

Colorado Springs,CO

Summary

Background in human resources, managing teams, marketing activities, family services. Crisis Counseling, Problem solving skills, decision taking, detail and multitask oriented individual. Extensive works with the disabled community, at-risk youth population, homeless and foster children.

Experienced in fundraising, budgeting, job developing/ employment services and meeting deadlines. Resourceful, focused, strong organizational and excellent communication skills. Detail-oriented with the ability to prioritize on a daily basis. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

20
20
years of professional experience

Work History

H.E.R.O.E.S. Adult Day Program Manager

A Cognitive Connection
Colorado Springs
08.2023 - 01.2024
  • Establish and oversaw administrative procedures to meet objectives set by boards of directors or senior management. Evaluated work of 4 staff members to ensure that programs are of appropriate quality and that resources are used effectively. Participated in determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits. Provided direct service and support to individuals or clients, such as handling referrals, conducting needs evaluation, or resolving complaints. Established and maintained relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated implemented and evaluated staff, volunteer, or community training programs.

Senior Adult Friendship and Ambassadors Program Manager for Miami Dade and Broward County

Best Buddies International
Miami
05.2017 - 02.2022
  • Supported leadership training opportunities for people with IDD, including state ambassador trainings. Managed over 250 volunteers and 7 staff members to ensure that programs are of appropriate quality and that resources are used effectively. Provided direct service and support to individuals or clients, such as handling referral for child advocacy issues, conducting needs evaluation, or resolving complaints. Recruited, interviewed , and hired for sign-up volunteers and staff. Established and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated. Fundraised and promote Best Buddies mission.

Youth Case Manager & Senior Job Developer & ADA Compliance Office

Career Source South Florida /Youth Co-Op, Youth Co-Op, Inc.
Miami
05.2004 - 03.2017
  • Conducted comprehensive assessments of over 75 clients needs, strengths, and resources. Developed individualized care plans or strategies to address clients' goals and needs. Coordinated services and resources from multiple agencies or providers to ensure comprehensive support for clients Advocated for clients' rights and needs within various systems, such as healthcare, legal, or social services. Maintained accurate and up-to-date records of client interactions, services provided, and progress made. Facilitated communication among clients, families, service providers, and other stakeholders involved in case. Provided support and interventions during crises or emergencies.

Education

Some College (No Degree) - Social Work

Miami Dade College
Miami, FL

Skills

  • Excellent written and verbal communication

  • Court Testimony

  • Fundraising coordination

  • Case Documentation

  • Problem-Solving

  • Microsoft Word

  • Dependable and Responsible

  • Customer Relations

  • Networking

  • Training and mentoring

  • Staff Management

  • Data Management

Accomplishments

  • Supervised team of 7 staff members.
  • Collaborated with team of 20 in the development growing program
  • Supervised 100+ volunteers and coordinated placement based on department needs and volunteers' skills.
  • Increased volunteer engagement 80% through implementation of innovative marketing and recruitment strategies.

Ongoing Affiliations

  • Wish Grantor with the Make A Wish Foundation of South Florida
  • Community Events with Books & Books of Coral Gables
  • Guardian Ad Litem for the Eleventh Judicial Circuit
  • Community Fridge since 2020
  • Active with multiple community volunteer organizations

Certifications / Awards

  • Mental Health First Aid Certification
  • Crisis Assessment and Intervention and Referral Specialist certified by the American Association of Suicidology / Switchboard of Miami
  • Tier 1 Certified for the State of Florida
  • Diversity & Ethics in the Workplace
  • Certificate of Appreciation from the City of Miami Mayor Manuel Diaz., 2009
  • Suicide Prevention Course / University of South Florida

Languages

Spanish

Timeline

H.E.R.O.E.S. Adult Day Program Manager

A Cognitive Connection
08.2023 - 01.2024

Senior Adult Friendship and Ambassadors Program Manager for Miami Dade and Broward County

Best Buddies International
05.2017 - 02.2022

Youth Case Manager & Senior Job Developer & ADA Compliance Office

Career Source South Florida /Youth Co-Op, Youth Co-Op, Inc.
05.2004 - 03.2017

Some College (No Degree) - Social Work

Miami Dade College
Cynthia Fernandez