Cynthia Flores
El Centro ,CA
Summary
Dynamic leader with a proven track record at Acuity Eye Group. Consistently enhances team performance and customer satisfaction through effective coaching, mentoring, and problem-solving. Skilled in conflict resolution and workflow management, driving quality improvement and operational efficiency. Demonstrates exceptional leadership and communication abilities, fostering teamwork and collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Lead Optician
Acuity Eye Group
02.2024 - 10.2024
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Assistant Store Manager
LensCrafters
01.2022 - 04.2024
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Assisted in recruiting, hiring and training of team members.
- Excellent communication skills, both verbal and written.
Assistant Manager
Advanced Eye Care Services
02.2017 - 08.2021
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
Education
Humane Resources - Law
Imperial Valley College
Imperial, CA06.2002
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Complaint resolution
- Client communication
- Employee training
- Workflow management
- Problem-solving
- Teamwork and collaboration
- Complex Problem-solving
- Quality improvement
- Cash handling
- Coaching
- Overseeing daily activities
- Client service
- Verbal and written communication
- Leadership
- Team assessment
- Multitasking
- Multitasking Abilities
Certification
Contact Lens Certification
Timeline
Team Lead Optician
Acuity Eye Group
02.2024 - 10.2024
Assistant Store Manager
LensCrafters
01.2022 - 04.2024
Assistant Manager
Advanced Eye Care Services
02.2017 - 08.2021
Humane Resources - Law
Imperial Valley College
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