Cynthia Formwalt
Burke,Virginia
Summary
I am a hard working and enthusiastic sales manager with a proven record of exceeding sales goals and customer expectations. I value team building, coaching, and developing people to deliver their best results. I proactively seek out solutions for both customers and to maximize business opportunities.
Overview
8
8
years of professional experience
Work History
Sales Floor Department Supervisor
Lowe's Home Improvement
06.2021 - 04.2024
- Top performing garden department in district for quarter one of 2022,
- Top performing department in plant sales compared to previous year for the district in 2022.
- Increased paint department sales ranking in district within four months.
- Increasing ranking in district to number one spot for safety program through employee engagement.
- Trained and coached employees to meet sales metrics, merchandising standards, and customer service standards for multiple departments.
- Trained employees on safe operation of lift equipment.
- Implemented successful sell through of bagged goods and plants through customer service, merchandising standards, and rotation and reorganization of overstock.
- Managed weekly schedule to maximize department productivity, provide appropriate coverage to assist customers, and increase product sell through.
- Managed a team of employees, delegating tasks and implementing appropriate followup to ensure task completion.
- Conducted performance evaluations and provided constructive feedback while identifying opportunities for improvement.
Customer Service Associate
Lowe's Home Improvement
12.2015 - 06.2021
- Exceeded sales plan annually in garden department for three consecutive years.
- Developed effective shrink program in paint department, ranking as lowest in shrink in 2017 for the store.
- Earned several customer service awards for exceeding customer expectations.
- Provided direction to employees for offloading trucks and restocking of freight.
- Directed employees to restock shelves and maintain overhead organization, execute building cleanup and maintenance, and offload trucks and reorganize palletized overstock.
- Mentored new employees on customer resolution, providing friendly and efficient customer service.
- Trained employees on product knowledge, merchandising standards, selling techniques.
- Recommended quantities to order and maximized sales for both top sellers and poor performing items.
- Identified and executed merchandising opportunities to increase plant sales.
- Performed weekly reports, including managing on hand discrepancies in inventory for plants, soil, mulch, and stone.
Education
Associate of Arts - Sociology
Northern Virginia Community College
Annandale, VA2006
Skills
- Customer Service
- Problem Resolution
- Workplace Safety
- Time Management
- Leadership skills
- Inventory Management
- Team Supervision
- Customer Engagement
- Coaching and Mentoring
Timeline
Sales Floor Department Supervisor
Lowe's Home Improvement
06.2021 - 04.2024
Customer Service Associate
Lowe's Home Improvement
12.2015 - 06.2021
Associate of Arts - Sociology
Northern Virginia Community College
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