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Cynthia Francisco
Goodyear,AZ
Summary
Professional with strong background in managing medical office operations, ensuring seamless workflow and effective patient care. Skilled in administrative management, scheduling, billing, and compliance, coupled with focus on team collaboration and achieving consistent results. Known for adaptability, reliability, and fostering supportive environment for staff and patients. Prepared to contribute to success and efficiency of any healthcare setting.
Overview
13
13
years of professional experience
Work History
Medical Office Manager/Lead Scheduler
Stamp Medical
2018.02 - Current
- Assess processes and procedures, complying with OSHA, and HIPAA regulations.
- Manage daily administrative tasks to ensure smooth operations within the medical office environment.
- Communicate effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Manage 25 employees with various personalities and from different cultures for large 9-physician practice.
- Enhanced operational workflows, analyzing and redesigning processes for improved efficiency.
- Oversee office operations including recruitment, performance management, time card review, and staff training for a specialty practice.
- Build and manage processes for tracking and monitoring department performance.
- Onboard and manage contracted facilities such such physical therapy, chiropractic and imaging.
- Address and remedy all patient or team member issues.
- Oversee annual State Department visits
- Provide proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
Clinical Extern
Andreasean Chiropractic
2017.03 - 2017.05
- Front office - patient check out and check, appointment confirmations, and scheduling
- Back office - greeting and rooming patients, recording vitals, and taking report for the provider
- Billing - data entry, authorizations, claims processing, and collections
Merchandise Manager
Stein Mart
2013.07 - 2017.04
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Maintained updated product knowledge to successfully educate and advise customers.
- Interacted with customers to obtain feedback and drive satisfaction.
Education
Certificate - Medical Administrative Assisstant
Pima Medical Institute
Mesa, AZ2017-06
Skills
- Strong work ethic
- Effective multitasking
- Professional telephone etiquette
- Conflict resolution
- Medical practice operations
- Team leadership
- HIPAA regulations
- Decision-making
- Analytical thinking
- Vendor relationship management
- Training and orientation
- Patient scheduling management
Accomplishments
Increased patient compliance and attendance by 4% in a one quarter.
Interests
Timeline
Medical Office Manager/Lead Scheduler
Stamp Medical
2018.02 - Current
Clinical Extern
Andreasean Chiropractic
2017.03 - 2017.05
Merchandise Manager
Stein Mart
2013.07 - 2017.04
Certificate - Medical Administrative Assisstant
Pima Medical Institute