Cynthia Galvez
Sun Van Transit
Tucson,AZ
20
years of professional experience
Experience in trapeze and transit master, radio operator, Microsoft office applications, Dedicated dispatcher with proven skills in customer service, multitasking, and effective communication. Experienced in managing high-stress situations while ensuring timely and safe transportation.
Work History
Dispatcher
7 Years 3 Months- Monitored real-time vehicle locations using GPS tracking systems to ensure timely service delivery.
- Responded promptly to emergency situations, providing guidance to drivers and ensuring passenger safety.
- Developed and implemented dispatching protocols that improved communication among team members.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Facilitated training for new dispatchers, improving team readiness and performance.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Monitored vehicle locations to coordinate timely arrivals.
Van Operator
12 Years 7 Months- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma
Skills
Customer service
Data entry
Incident reporting
Multitasking and organization
Team collaboration
Verbal and written communication
Emergency protocols
Adjusting routes
Call handling
Radio communication
Multitasking Abilities
Verbal communication
Accomplishments
Excellent customer service skills.
Bilingual.
Great communication skills.
Punctual.
Dedicated worker who maintains a long-term relationship with employer.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dispatcher
Sun Van Transit
05.2019 - CurrentRead More
Van Operator
Sun Van Transit
10.2006 - 05.2019Read More
Sunny Side
High School Diploma
Read More