Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Languages
References
Timeline
Generic

Cynthia Garcia

Roanoke,USA

Summary

Over 8 years of experience in customer service, delivering exceptional support in both English and Spanish. Proven ability to thrive in fast-paced environments while effectively managing problem-solving tasks. Strong focus on meeting customer needs through direct communication and a positive attitude.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Intake Specialist

TruLaw
Edwardsville, IL
07.2024 - Current
  • Onboarding new clients by filling out necessary paperwork and putting together initial case files
  • Entering client information into computer systems
  • Follow up with potential clients to obtain required information or documents and relay decisions regarding case acceptance or decline.
  • Answer client questions about the intake process, firm services, and what to expect.
  • Respond to voicemail, text, and or emails.
  • Help clients that only speak Spanish.

Customer Experience Manager

Michaels
Roanoke, US
08.2023 - 03.2025
  • Evening Customer Experience Manager for Michaels and key holder.
  • Duties included being the manager on duty, leading my team mates in their duties making sure store conditions were met in accordance with company policies and exceeded in positive results.
  • Front end responsibilities, assisting cashiers with override codes, money management, questions regarding helping customers.
  • Assisting customers with questions about items they are purchasing as well as locating items, self check out services, curbside and in-store pickup orders.
  • Assisting customers in Spanish which included questions about items, picking/dropping off UPS packages, signing up for rewards program, and checking out at the register.
  • Assisting customers over the phone.
  • Assisting customers accessing secured items.
  • Assisting in cash office and bank deposits at the end of the shift.
  • Balancing the registers for the following work day.
  • Assisting with the onboarding of new team members.
  • Ensuring they were properly trained and coached for their positions.
  • Positions included cashiers, stocking and recovery for the store.
  • Managing and processing shrink and safety programs.
  • Planning and leading class and in store events.
  • Participating in stocking and inventory process.
  • Bringing out merchandise to the floor, ensuring they were properly stocked and displayed for promotional and seasonal events.
  • Ensuring items were properly overstocked in designated areas.
  • Assisting customers in frame department when framers were not available.
  • Enforcing safety policies were met with customers and team mates, which also included the cleanliness and readiness of the store.

Assistant

Auto Body International
Oxnard, US
03.2014 - 07.2017
  • Answering phone calls
  • Organizing files
  • Answering emails
  • Communicating with different clients
  • Updating information on paper and or computer
  • Scheduling appointments
  • Handling clients private/sensitive information
  • Following safety measures
  • Accepting payments from clients and insurance companies
  • Opening and closing shop when manager or owner weren't available
  • Depositing company money into the bank by mangers request
  • Making sure office, bathroom, and lounge area was maintained clean and organized for customers to feel comfortable and welcomed.

Caregiver

Sunrise Senior Living
Westlake, US
08.2013 - 12.2013
  • Assisted seniors with daily life skills
  • Bathing
  • Preparing meals
  • Laundry
  • Making beds
  • Light housekeeping
  • Escorting

Volunteer

Manzanita Elementary School
Newbury Park, US
10.2004 - 06.2006
  • Communicating with children and adults
  • Helping children with everyday school activities indoor and outdoor
  • Sorting files
  • Interpreting
  • Organizing events and fundraisers

Education

Trade School - Phlebotomy

Clinical Training Institute
Oxnard, CA
07.2014

High School Diploma -

Conejo Valley High School
Newbury Park, CA
06-2008

Skills

  • ICD-9 coding
  • Medical terminology
  • Data entry
  • Bilingual communication
  • Organizational skills
  • Microsoft Word proficiency
  • PowerPoint proficiency
  • Excel proficiency
  • HIPAA compliance
  • Ethical conduct
  • Integrity
  • Errand management
  • Typing skills
  • Phone etiquette
  • Calendar management
  • Office administration
  • Customer service excellence
  • Energetic work attitude
  • Key holder responsibilities
  • Retail sales expertise
  • Cash register operation
  • Cash handling skills
  • Sales strategies
  • Management experience

Certification

Driver's License, 08/01/21, 08/31/28

Languages

Spanish, Fluent

Personal Information

Authorized To Work: US

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Intake Specialist

TruLaw
07.2024 - Current

Customer Experience Manager

Michaels
08.2023 - 03.2025

Assistant

Auto Body International
03.2014 - 07.2017

Caregiver

Sunrise Senior Living
08.2013 - 12.2013

Volunteer

Manzanita Elementary School
10.2004 - 06.2006

Trade School - Phlebotomy

Clinical Training Institute

High School Diploma -

Conejo Valley High School

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Cynthia Garcia