Cynthia Garcia
Austin,TX
Summary
Detail-oriented administrative professional with extensive experience supporting school administrators, managing student records, and serving as a primary point of contact for families and staff in fast-paced educational environments. Proven ability to handle confidential information, coordinate daily operations, and maintain compliance with FERPA and district regulations. Brings strong organizational, communication, and customer service skills backed by leadership and management experience.
Overview
35
35
years of professional experience
Work History
Administrative Assistant
Austin Independent School District - Sam L. Martin Middle School
Austin, TX
07.2025 - Current
- Provide comprehensive administrative support to the principal, assistant principals, counselors, and teaching staff in a busy middle school environment.
- Serve as the primary point of contact for students, parents, staff, and visitors, maintaining a welcoming and professional front office.
- Manage student attendance, tardies, early dismissals, and daily reports using the student information system.
- Answer and route multi-line phone calls, emails, and in-person inquiries with discretion and professionalism.
- Maintain accurate student records and confidential files in compliance with FERPA regulations.
- Assist with student enrollment, transfers, withdrawals, and registration documentation.
- Coordinate schedules, meetings, calendars, and school events.
- Prepare correspondence, reports, announcements, and other administrative documents.
- Perform general office duties including data entry, filing, copying, and inventory management.
- Demonstrate strong organizational, multitasking, and communication skills in a fast-paced school setting.
Attendance Specialist
Austin Independent School District - Sam L. Martin Middle School
Austin, TX
07.2020 - 06.2025
- Monitored and recorded daily student attendance, tardies, and early dismissals for a middle school population.
- Reviewed attendance data for accuracy and resolved discrepancies with teachers and staff.
- Communicated with parents and guardians regarding absences, attendance policies, and required documentation.
- Maintained confidential student records in compliance with FERPA and district guidelines.
- Generated and distributed attendance reports to administrators, counselors, and district offices.
- Supported truancy prevention efforts by tracking chronic absenteeism and assisting with intervention documentation.
- Collaborated with administrators, counselors, and teachers to improve student engagement and attendance outcomes.
- Provided front office support, including answering phones and assisting students and families as needed.
Store Manager
Bealls
Austin, TX
04.2013 - 07.2020
- Oversaw daily store operations to ensure high levels of customer service, efficiency, and policy compliance.
- Supervised, trained, and scheduled staff to foster a productive, customer-focused team environment.
- Managed sales goals, monitored performance metrics, and implemented strategies to increase revenue and reduce shrink.
- Handled customer concerns, returns, and escalations with professionalism and effective problem-solving.
- Maintained visual merchandising standards and ensured a well-organized sales floor.
- Conducted inventory management, ordering, and stock control.
- Prepared reports, managed cash handling procedures, and ensured accurate deposits.
- Enforced safety, loss prevention, and operational procedures.
- Collaborated with upper management on staffing, promotions, and operational improvements.
Part-Time Clerk
Austin Independent School District- Sam I. Martin Middle School
Austin, TX
09.2019 - 05.2020
- Managed front office operations, attendance records, and visitor check-ins.
- Provided customer service to students, parents, and staff.
- Maintained confidential student records and administrative files.
- Supported school administrators with clerical and organizational tasks.
Assistant Claims Specialist
Texas Municipal League – Intergovernmental Risk Pool
Austin, TX
10.1990 - 12.2012
- Over 20 years of experience as a Workers’ Compensation Claims Adjuster.
- Managed complex claims involving investigation, documentation, and coordination with employers, attorneys, and medical professionals.
- Demonstrated strong judgment, confidentiality, and attention to detail in legally sensitive situations.
Education
High School Diploma -
William B Travis High School
Austin, Texas05-1986
Skills
- Administrative Support
- Student Records & Attendance Management
- FERPA Compliance
- Front Office Operations
- Data Entry & Reporting
- Customer Service & Communication
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Austin Independent School District - Sam L. Martin Middle School
07.2025 - Current
Attendance Specialist
Austin Independent School District - Sam L. Martin Middle School
07.2020 - 06.2025
Part-Time Clerk
Austin Independent School District- Sam I. Martin Middle School
09.2019 - 05.2020
Store Manager
Bealls
04.2013 - 07.2020
Assistant Claims Specialist
Texas Municipal League – Intergovernmental Risk Pool
10.1990 - 12.2012
High School Diploma -
William B Travis High School