Cynthia Garner
Kansas City,MO
Summary
Dynamic professional with extensive experience at Hillcrest Thrift Shop, excelling in customer service and team leadership. Proven ability to enhance checkout efficiency and foster positive shopping experiences. Skilled in cash handling and problem-solving, adept at training staff and volunteers to deliver exceptional service in fast-paced environments.
Overview
17
17
years of professional experience
Work History
North Hall & Cashier Lead
Hillcrest Thrift Shop
06.2025 - Current
- Supervised daily operations of cash handling, ensuring accuracy and efficiency in transactions.
- Trained and mentored new cashiers & volunteers on customer service practices and register operations.
- Implemented process improvements that enhanced checkout speed and reduced customer wait times.
- Managed inventory control, coordinating with staff to restock merchandise efficiently.
- Resolved customer inquiries and complaints, fostering a positive shopping experience for patrons.
- Sorting, cleaning and pricing General Store donations.
- Stocking and organizing shelves in General Store.
- Problem solving and team leading volunteers and staff in north hall.
- Leading new volunteer and community service orientation.
- Printing off badges and hours served forms for new volunteers.
- General opening and closing duties in North Hall and cash registers.
Sales Associate
Hillcrest Platte County
12.2024 - 06.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Sort through donation bags for items appropriate for resale.
- Greet and welcome customers and give information about volunteering with our non-profit organization.
Cosmetologist
Salon Allure
Lee's Summit, Missouri
04.2011 - 03.2014
- Maintained clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phone, greeted clients, handled payments, and created client service tickets.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Provided color service, highlights, haircut & style, face and eyebrow waxing, manicures, pedicures and spray tanning services.
Cosmetologist
Green Beauty
Lee's Summit, Missouri
08.2008 - 12.2010
- Performed color services, highlights, haircuts and styles, waxing, manicures, pedicures and spray tanning.
- Provided updo and formal styles for special events and occasions.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
Education
Cosmetology & Manicuring - Cosmetology
LaBaron Hairdressing Academy
Overland Park, KS04.2004
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Professional demeanor
- Adapt to diverse groups
Hobbies
Animal care, gardening, DIY home projects, novice beekeeper.
Timeline
North Hall & Cashier Lead
Hillcrest Thrift Shop
06.2025 - Current
Sales Associate
Hillcrest Platte County
12.2024 - 06.2025
Cosmetologist
Salon Allure
04.2011 - 03.2014
Cosmetologist
Green Beauty
08.2008 - 12.2010
Cosmetology & Manicuring - Cosmetology
LaBaron Hairdressing Academy
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