Cynthia Gaspar

Oversaw daily operations of primary care physician office, ensuring efficient workflow and patient satisfaction.

• Oversee the daily operations of a primary care medical practice, ensuring efficient workflow and high-quality patient service.
• Manage insurance contracting and provider credentialing with multiple commercial and government payers.
• Maintain and monitor physician licenses, certifications, and regulatory compliance with healthcare standards.
• Coordinate staff scheduling, supervision, and administrative support to ensure smooth clinic operations.
• Manage patient scheduling systems, front office operations, and patient communication.
• Serve as the primary liaison with insurance companies regarding contracts, credentialing, and billing requirements.
• Ensure compliance with HIPAA regulations, healthcare policies, and office procedures.
• Support physicians and clinical staff to improve efficiency, patient flow, and administrative processes.

• Built relationships with long-term clients through individualized and outstanding customer service.
• Entered information into system to update status reports.
• Managed a high volume of emails related to appointment scheduling requests.
• Optimized inventory by placing timely orders and improving organization of supplies.
• Submitted new system orders and completed related paperwork.
• Provided guidance on how to make successful referrals based on individual patient needs.
• Assisted in the development of referral processes and procedures.
• Referred patients to medical specialists, social services or other necessary resources.
• Monitored customer service calls and provided feedback on performance.
• Prepared weekly reports summarizing activities of the front desk operations.
• Scheduled appointments by telephone or in person.
• Verified patient demographic and insurance information at each visit.
• Scheduled and confirmed patient appointments and consultations.
• Ordered and maintained supply inventory for medical office.
• Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
• Entered insurance, demographics and health history into patient database.
• Transmitted medical records and other correspondence by mail, e-mail, or fax.
• Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.