Cynthia Gezella
Fort Myers
Summary
Experienced Medical Assistant
Professional in healthcare for over 20 years with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant
Lee Health System
07.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed chart prep duties including ensuring all labs, imaging and records are completed and available for the providers to have a successful appointment with their patient.
- Conducted prior authorizations on patient medications to ensure prompt delivery of these medications.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Performed specific DNA Oncology blood draws along with ordering these tests online and setting up proper and quick collection of the specimen.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Medical Assistant
Mosaic Family Health
07.2014 - 06.2023
- Responsible for assisting with clinical and administrative functions
- Including, but not limited to, monitoring patient flow, returning phone messages, rooming patients, obtaining patient histories and vital signs, assisting with patient education, administering medications, assisting with procedures, maintaining medical records, stocking rooms, responding to medical emergencies and educating Family Medicine Residents and other trainees
- Take accurate, complete telephone messages
- Handle telephone inquiries, per provider's or supervising RN's direction or by protocol
- Inform patients of test results either written or via telephone per provider's request
- Reinforce patient teaching / education
- Administer appropriate medication by oral, intramuscular, subcutaneous and intradermal routes
- Monitor patient receiving IV therapy under the supervision of the RN or provider
- Call medications into the pharmacy per provider and document in the medical record
- Assist with scheduling appointments and referrals
- Monitor patient flow to assure best use of provider's time
- Greet, check in and escort patients
- Obtain patient's medical history and vitals to prepare them for the encounter
- Position patients for specific point of minor surgery procedure, ECG, audiogram, spirometry, visual acuity tests or diagnostic testing as required
- Assist provider during any minor procedure or surgery, request / send any medical records or test results from appropriate department, complete appropriate laboratory testing requests
- Gather all laboratory tests results per provider's request, Perform CLIA waived tests
- Document completely, accurately and timely
- Follow and implement changes in policies and procedures directed from the director
- Perform clerical duties for the operational needs of the department
- Order appropriate medical and pharmaceutical supplies for clinic and distribute to appropriate areas
- Clean and stock examination and minor procedure rooms for each patient per OSHA standards
- Maintain crash cart, oxygen tank and liquid nitrogen
- Sterilize and autoclave medical and surgical equipment
- Copy and send pertinent information to specialists/other providers as necessary
- Maintain proficiency in computer applications
- Complete forms with appropriate information
- Identify areas of improvement within the general nursing department
- Participate as a team player with all team members
Education
College Degree - Medical Assistant
Northeast Wisconsin Technical College
Green Bay, WI05.2013
Skills
- Medical Office Experience
- Epic
- Phlebotomy techniques
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Reliable team player
- CPR
Certification
Basic Life Support (BLS), 07/01/21, 07/01/23
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Medical Assistant
Lee Health System
07.2023 - Current
Medical Assistant
Mosaic Family Health
07.2014 - 06.2023
College Degree - Medical Assistant
Northeast Wisconsin Technical College
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