Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Glidewell

Horton,AL

Summary

Office team member with strong clerical and customer service skills, consistently meeting and exceeding business objectives. Proficient in managing administrative tasks, including mail coordination, record keeping, and travel arrangements. Demonstrates high motivation and adaptability, excelling in unsupervised environments and quickly mastering new skills.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Liveops
Horton, AL
01.2025 - 08.2025
  • Handled customer inquiries via phone, email, and chat efficiently.
  • Maintained accurate records of customer interactions in the CRM system.
  • Developed positive relationships with customers through active listening and support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Collected payments from clients via phone and email communication.
  • Managed customer accounts and resolved payment discrepancies effectively.
  • Processed credit card transactions and maintained accurate records.
  • Coordinated with various departments to facilitate payment collection processes.
  • Provided customer support regarding billing inquiries and payment options.
  • Updated and maintained database of payment records regularly.
  • Negotiated payment arrangements with delinquent customers.

Surgical Services Coordinator

Marshall Medical Centers
Guntersville, AL
10.2022 - 12.2024
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Scheduled patient appointment and procedures with.
  • Checked daily doctor schedules and verified insurance.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Answered patient questions and fielded complaints.
  • Ran credit card batches and balanced deposits on a daily basis.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
  • Monitored inventory levels and ordered additional supplies as needed.
  • Maintained calendars of upcoming events, meetings and deadlines.
  • Facilitated communication between different departments in order to resolve issues quickly.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Resolved customer complaints or answered customers' questions.

Call Center Representative

Marshall Medical Centers
Guntersville, AL
06.2017 - 07.2019
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Documented conversations with customers to track requests, problems and solutions.

Teacher

Anchored Adventures Preschool
Guntersville, AL
08.2015 - 05.2017
  • Identified early signs of emotional, developmental and health delays or problems in students and followed up with parents.
  • Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
  • Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
  • Created and implemented developmentally-appropriate curriculum which addressed individual learning styles.
  • Used children's literature to teach and reinforce reading, writing, grammar and phonics.
  • Built and strengthened positive relationships with students, parents and teaching staff.

Office Assistant/Teacher

Kids Korner Preschool
Guntersville, AL
06.2011 - 05.2015
  • Received and screened high volume of internal and external communications.
  • Managed reception and lobby area, greeted visitors and responded to requests for information.
  • Supported clerical needs of preschool director, including taking messages, scanning documents and routing business correspondence.
  • Assisted in bookkeeping and produced budget reports.
  • Prepared presentations for teacher training classes.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Posted open positions on company and social media websites.
  • Maintained business records by updating customer information.
  • Tracked office stock and maintained inventory in neat and organized fashion.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Answered approximately 40-50 phone calls daily and pleasantly welcomed visitors to office.
  • Dispersed incoming mail to correct recipients throughout office.
  • Assisted with administrative tasks, including filing, answering phones, training staff, and managing staff.

Education

Early Childhood Development - Early Childhood Care And Education

Indian River State College
Ft. Pierce, FL
05-2006

High School Diploma -

Russell County High School
Russell Springs, KY
06-1994

Some College (No Degree) - Business And Health Administration

Point University
West Point, GA

Skills

  • Visitor direction
  • Bookkeeping and insurance billing
  • Medical records management
  • Appointment scheduling and confirmation
  • Typing proficiency (60 WPM)
  • Team collaboration
  • Customer service and support
  • Problem-solving skills
  • Effective communication
  • Payment processing and handling
  • Organizational abilities
  • Attention to detail
  • Inbound and outbound calling

Timeline

Customer Service Representative

Liveops
01.2025 - 08.2025

Surgical Services Coordinator

Marshall Medical Centers
10.2022 - 12.2024

Call Center Representative

Marshall Medical Centers
06.2017 - 07.2019

Teacher

Anchored Adventures Preschool
08.2015 - 05.2017

Office Assistant/Teacher

Kids Korner Preschool
06.2011 - 05.2015

Early Childhood Development - Early Childhood Care And Education

Indian River State College

High School Diploma -

Russell County High School

Some College (No Degree) - Business And Health Administration

Point University

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