CYNTHIA G MONTERO
Angleton
Summary
Service focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Skillfully pursues sales to achieve profit targets and exceed personal quotas. Uses consultative and relationship-based techniques to capture sales opportunities. Persuasive communicator with tenacious nature.
Overview
13
13
years of professional experience
Work History
Sales Associate
Tractor Supply Company
09.2025 - Current
- Enhanced customer satisfaction through personalized service and product recommendations.
- Managed inventory levels, ensuring optimal stock availability for seasonal demands.
- Trained new staff on operational procedures and customer service best practices.
- Streamlined checkout processes to reduce wait times and improve customer experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Representative
Xfinity Mobile
08.2023 - 01.2024
- Led sales initiatives, driving revenue growth through strategic customer engagement and relationship building.
- Mentored junior representatives, enhancing team performance through training and support in product knowledge.
- Analyzed market trends to identify new opportunities, refining sales strategies for improved competitiveness.
- Collaborated with cross-functional teams to streamline operations, ensuring consistent service delivery and client satisfaction.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
Sales Associate
T-mobile
01.2023 - 05.2023
- Embodied company mission and values through honesty, integrity and high-quality performance.
- Collaborated with store team to meet periodic sales goals.
- Helped customers quickly navigate store and locate items.
- Asked open-ended questions to identify customers' needs.
- Went above and beyond customer expectations for exceptional shopping experience.
- Explained current sales, promotions and other brand initiatives to gain customer loyalty.
- Maintained knowledge of current and future promotions to inform customer purchasing decisions.
- Built repeat customer base through excellent service.
- Addressed customer inquiries and concerns using extensive product knowledge.
Bartender
Margarita Jones
03.2022 - 12.2022
- Greeted patrons seated at bar, provided menus and memorized or recorded drink and food orders.
- Maintained updated knowledge of cocktail, wine and beer menus and memorized all in-house recipes.
- Trained new bartenders in customer service, bar equipment safety and drink preparation techniques.
- Monitored open bar tabs, closed out bills for departing patrons and processed cash and credit transactions.
- Conducted weekly and monthly inventories to maintain appropriate levels and replenishment schedules.
- Spoke with customers and recommended specials to build rapport and cultivate customer loyalty.
Assistant Manager
Cato Fashion
11.2018 - 03.2022
- Coached associates to create strong team consistently delivering best-in-class customer experiences.
- Oversaw team productivity and results to attain revenue goals and performance targets.
- Monitored cash management and reviewed expenses for optimum budget tracking.
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes.
- Answered questions and recommended solutions to address escalated customer complaints.
- Assisted manager to control inventory strategically, resulting in reduced costs.
- Trained team members on appropriate application of policies and procedures.
- Addressed and resolved customer inquiries and complaints to restore satisfaction.
Lead Hostess
La Casona Restaurant
03.2013 - 05.2016
- Escorted guests to tables, provided menus and discussed daily specials.
- Answered customer phone calls to take delivery or pickup orders.
- Greeted guests upon arrival, presented menus and announced name of server.
- Answered incoming calls and provided information regarding hours of operation, location and menu items.
- Observed dining room to monitor guest satisfaction and provided assistance when needed.
Education
High School -
Angleton High School
Angleton, TXSkills
- Customer service
- Problem resolution
- Product knowledge
- Call escalation
- Product sales
- Client communication
- Staff training
- Researching
- Teamwork and collaboration
LANGUAGES
English, Fluent
Spanish, Fluent
Timeline
Sales Associate
Tractor Supply Company
09.2025 - Current
Sales Representative
Xfinity Mobile
08.2023 - 01.2024
Sales Associate
T-mobile
01.2023 - 05.2023
Bartender
Margarita Jones
03.2022 - 12.2022
Assistant Manager
Cato Fashion
11.2018 - 03.2022
Lead Hostess
La Casona Restaurant
03.2013 - 05.2016
High School -
Angleton High School