Cynthia Gonzalez
Miami
Summary
Dedicated professional with expertise in passenger safety and in-flight service. Known for effective communication and problem resolution, ensuring exceptional customer experiences while adhering to safety protocols.
Overview
3
3
years of professional experience
Work History
ExecutiveFlight
Vanessa Valdes
01.2025 - 10.2025
- Ensured passenger safety by conducting pre-flight safety checks and briefings.
- Assisted passengers with boarding and deplaning procedures efficiently and courteously.
- Delivered in-flight service by distributing meals, beverages, and comfort items to passengers.
- Responded promptly to passenger inquiries and resolved issues during flights effectively.
- Maintained cabin cleanliness by collecting trash and ensuring a tidy environment throughout flights.
- Collaborated with crew members to ensure smooth flight operations and communication.
- Adhered to company policies and FAA regulations during all phases of flight operations.
- Monitored cabin conditions for passenger comfort, reporting issues when necessary.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
Air Nostrum
Iberia Group
Madrid
01.2023 - 08.2024
- Ensured passenger safety by conducting pre-flight safety checks and briefings.
- Assisted passengers with boarding and deplaning procedures efficiently and courteously.
- Delivered in-flight service by distributing meals, beverages, and comfort items to passengers.
- Responded promptly to passenger inquiries and resolved issues during flights effectively.
- Maintained cabin cleanliness by collecting trash and ensuring a tidy environment throughout flights.
- Collaborated with crew members to ensure smooth flight operations and communication.
- Adhered to company policies and FAA regulations during all phases of flight operations.
- Monitored cabin conditions for passenger comfort, reporting issues when necessary.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
Education
Miami Dade College
Miami, FLSkills
- Customer service
- Team collaboration
- Safety protocols
- Problem resolution
- Effective communication
- Attention to detail
- Emergency procedures
- Flight safety
- First aid
- Aircraft restocking
- Calm under pressure
- Cultural awareness
- Bilingual
Languages
Spanish
Professional
English
Professional
Timeline
ExecutiveFlight
Vanessa Valdes
01.2025 - 10.2025
Air Nostrum
Iberia Group
01.2023 - 08.2024
Miami Dade College