Cynthia Granados
El Paso,TX
Summary
Performance driven, collections specialist skilled in customer quality service, accounts receivable. Enthusiastic employee with high integrity, strong ethic, and great leadership skills.
Flexible collector who adapts seamlessly to constantly evolving accounting processes and technologies.
Team-oriented Accountant who prepares clear, comprehensive financial reports for executive-level management.
Overview
6
6
years of professional experience
Work History
Accounts Receivable/Collections Specialist
ADP Inc
El Paso, TX
10.2006 - 09.2012
Performed regular telephone contact with clients to discuss status of rebilling and reimbursement process to ensure account resolution.
Provided efficient customer service to clients.
Communicated with customers, employees and other individuals to answer questions and explain information.
Performed payment reconciliations and current statements for clients.
Education
Associate of Science - Business Management
Park University
2013
Skills
- Client acquisition
- Negotiation skills
- Large cash/check deposits
- Telephone inquiries
- Telecommunication skills
- Invoice processing
- Excellent communication skills
- Opening/closing procedures
- Adaptability
- Conflict resolution
- Creative problem solver
- Customer service expert
Accomplishments
Operations
- Collaborated with corporate collections to ensure smooth work flow and efficient organization operations.
- Accountable for base of accounts. Responsible to keep numbers low and make quality phone calls to clients with past due balances.
Research:
- Investigated misapplied payments. Able to retrieve proper sequence and maintain organization and up to date information.
- Multitasking
- Demonstrated proficiencies in telephone, e-mail, fax within high-volume environment.
Timeline
Accounts Receivable/Collections Specialist
ADP Inc
10.2006 - 09.2012
Associate of Science - Business Management
Park University