Cynthia Guity
Bronx,NY
Summary
Proven sales expert with a track record of enhancing customer satisfaction and boosting sales at Saks Fifth Avenue OFF 5th. Skilled in customer service and sales, adept at building rapport and brand awareness. Successfully navigated challenging customer interactions, contributing to significant team achievements and fostering loyalty through professional problem resolution.
Overview
10
10
years of professional experience
Work History
Sales Advisor
Saks Fifth Avenue OFF 5th
2020.01 - 2023.10
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
Cashier
Target
2018.09 - 2019.06
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Barista
Starbucks
2018.08 - 2019.06
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Sales Associate
Transit Sneaker Store
2013.10 - 2017.09
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Bachelor Of Social Sciences - Criminal Justice
SUNY Buffalo State College
Buffalo, NY05.2019
Skills
Sales experience
Languages
Spanish
Native or Bilingual
Timeline
Sales Advisor
Saks Fifth Avenue OFF 5th
2020.01 - 2023.10
Cashier
Target
2018.09 - 2019.06
Barista
Starbucks
2018.08 - 2019.06
Sales Associate
Transit Sneaker Store
2013.10 - 2017.09
Bachelor Of Social Sciences - Criminal Justice
SUNY Buffalo State College
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