Cynthia Gutierrez
Palm Springs,USA
Summary
Proven Sales Manager at Hilton Garden Inn Hotel, adept in market analysis and project management, significantly grew sales territories through strategic planning and strong client relationships. Excelled in front desk roles, enhancing customer satisfaction and operational efficiency. Skilled in proposal development and data entry, consistently achieving and surpassing sales targets. Seasoned supervisor in office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Manager
Hilton Garden Inn Hotel
Palm Springs, US
10.2021 - Current
- Managed daily operations of sales department, including supervision of staff members.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Created and presented monthly reports to management on sales performance.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Performed sales consultations and educated clients on products and services.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
Front Desk Manager
Renaissance Hotels
Palm Desert, US
08.2020 - 01.2022
- Generated reports on occupancy levels, revenue figures and customer feedback.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
- Delegated work to staff, setting priorities and goals.
- Managed customer complaints and rectified issues to complete satisfaction.
- Monitored reservations to track incoming parties and special events.
- Produced thorough, accurate and timely reports of project activities.
Front Desk Supervisor
Triada Palm Springs
Palm Springs, US
01.2019 - 05.2020
- Tracked inventory of supplies needed for the front desk area.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Resolved customer complaints promptly and efficiently.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Monitored the front desk staff to ensure proper customer service was provided.
- Completed financial audits on scheduled basis.
- Posted room charges for food, liquor and telephone calls based on individual customer actions.
- Welcomed large volume of guests and improved overall customer service.
Education
High School Diploma -
Mojave River
Palm Desert, CA06-2016
Skills
- Market and competitive analysis
- Project management
- Rate changes
- Data entry efficiency
- Proposal development
Certification
Google Analytics
Additional Information
Problem-solving skills, Time management skills, Flexibility and adaptability, Technical expertise, Conflict resolution skills, Leadership abilities
Timeline
Sales Manager
Hilton Garden Inn Hotel
10.2021 - Current
Front Desk Manager
Renaissance Hotels
08.2020 - 01.2022
Front Desk Supervisor
Triada Palm Springs
01.2019 - 05.2020
High School Diploma -
Mojave River
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