Cynthia Guzman
Newark,NJ
Summary
Bilingual Clerk Typist with over 17 years of experience in providing excellent customer service and accurate data entry. Proficient in Microsoft Office Suite and typing. Skilled in file management, proofreading, and problem-solving. Fluent in English and Spanish with excellent communication and interpersonal skills. Driven, punctual and courteous.
Overview
18
18
years of professional experience
Work History
Legal Intake Specialist
Northeast New Jersey Legal Services
Paterson, NJ
02.2025 - Current
- Increased attorney productivity by pre-screening potential clients and determining eligibility for services based on specific criteria.
- Served as a reliable resource for both colleagues and clients seeking information or guidance on legal matters.
- Contributed to positive work culture by providing support to colleagues as needed, fostering teamwork within the office.
- Maintained up-to-date knowledge of legal trends and developments, enabling accurate assessment of potential cases during initial consultations.
- Streamlined intake processes by implementing a standardized questionnaire for potential clients, increasing efficiency and consistency in information gathering.
- Optimized workflow by managing multiple tasks simultaneously while prioritizing urgent matters effectively.
- Supported the successful resolution of cases by efficiently managing client files and ensuring all pertinent information was readily accessible for attorneys.
- Enhanced case management through detailed documentation of client interactions and timely communication with legal team members.
- Collaborated with attorneys to ensure thorough understanding of case details and proper allocation of resources.
- Adapted quickly to new software programs utilized within the firm for data entry, record-keeping, and appointment scheduling.
- Conducted detailed client intakes and entered information into company database.
Bilingual Clerk Typist
Division of Family Assistance and Benefits
Newark, NJ, USA
06.2007 - 12.2024
- Operated multi-line telephone system to answer incoming calls; responded to questions or transferred calls as appropriate.
- Interpreted between English and Spanish during phone calls as well as interpreting for clients during initial applications, interviews and recertifications.
- Assisted clients assigning them to caseworkers at the reception.
- Greeted, and assisted handing, filling out or reviewing applications.
- Trained in CRM, Microsoft programs from the state of NJ.
- Greeted customers in person or over the phone; provided assistance with inquiries or directed them to the appropriate personnel.
- Typed correspondence accurately at a rate of 50 words per minute.
- Developed an efficient filing system for organizing hard copy documents for easy retrieval.
- Provided administrative support including filing, photocopying, faxing, scanning, mailing and other related duties as required.
- Proficiently used Microsoft Office Suite for document preparation and data entry.
- Demonstrated excellent customer service skills by responding promptly to inquiries in both English and Spanish.
- Collaborated with staff members from various departments on special projects.
- Organized files and records according to established procedures to ensure accuracy and efficiency.
- Maintained confidentiality of sensitive information while performing office tasks efficiently.
- Utilized effective problem solving techniques when dealing with customer complaints.
- Assisted in the development of bilingual materials such as brochures, pamphlets and flyers.
- Assisted with various administrative tasks to support office operations.
- Printed and made copies of work.
- Transmitted work electronically to other locations for case transfers or relocation.
Education
High School Diploma - undefined
Harrison High School
Harrison, NJ06.2006
Skills
- Fluent bilingualism
- Scheduling appointments
- Fast typing speed
- File management
- Proofreading proficiency
- Deadline oriented
- Accuracy and precision
- Document scanning
- Teamwork and collaboration
- Customer service
- Multitasking
- Organizational skills
- Adaptability and flexibility
- Reliability
- Effective communication
- Professionalism
- Task prioritization
- Relationship building
- Data entry
- Team building
- Microsoft Word
- Workflow management
- New Jersey Legal Services
LANGUAGES
Spanish - Bilingual
Timeline
Legal Intake Specialist
Northeast New Jersey Legal Services
02.2025 - Current
Bilingual Clerk Typist
Division of Family Assistance and Benefits
06.2007 - 12.2024
High School Diploma - undefined
Harrison High School