Luis Flores
San Antonio
Summary
Compassionate communicator skilled in intake assessment and data entry. Proven ability to streamline processes and enhance client relationships, contributing to improved service efficiency.
Overview
11
11
years of professional experience
Work History
Intake Specialist
Luz Legal (Alexandra Lozano Imigration Law)
San Antonio, TX
02.2022 - 06.2026
- Conducted initial client interviews to assess legal needs and gather essential information.
- Facilitated communication between clients and attorneys, ensuring clarity and understanding of case processes.
- Managed case files using legal management software, maintaining organization and accuracy throughout the intake process.
- Streamlined intake procedures by implementing best practices resulting in improved efficiency and reduced processing time.
- Conducted initial client assessments to determine legal needs and eligibility for services.
- Streamlined intake processes, improving efficiency and accuracy in data collection.
Sales Associate
Spectrum
San Antonio, TX
01.2021 - 01.2022
- Developed strong product knowledge to effectively assist customers and enhance their purchasing decisions.
- Executed sales strategies that improved customer engagement and increased store revenue.
- Trained new associates on best practices for customer service and sales techniques.
- Analyzed customer feedback to identify trends and implement improvements in service delivery.
Customer Service Representative
JP Morgan Chase
San Antonio, TX
01.2019 - 01.2021
- Resolved customer inquiries efficiently through effective communication and problem-solving techniques.
- Processed account transactions accurately, ensuring compliance with banking regulations and policies.
- Managed customer relationships by providing tailored solutions to meet individual financial needs.
- Trained new staff on company protocols, enhancing team performance and service delivery standards.
Technical Support Representative
Startek USA
San Antonio, TX
10.2018 - 01.2019
- Resolved customer inquiries efficiently through troubleshooting and product knowledge expertise.
- Provided technical support via multiple channels, ensuring timely resolution of issues.
- Collaborated with cross-functional teams to enhance service delivery and client satisfaction.
- Documented support interactions meticulously in CRM systems for future reference and analysis.
Business Clerk
IDEA Public Schools
San Antonio, TX
02.2017 - 10.2018
- Organized company events that fostered teamwork, boosted morale, and enhanced internal networking opportunities.
- Processed and maintained student records using student information systems to ensure accuracy.
- Assisted in coordinating schedules, events, and communications among staff and stakeholders.
- Supported financial operations by managing invoices and tracking budget expenditures.
Math Tutor
IDEA Public Schools
San Antonio, TX
01.2015 - 02.2017
- Developed personalized lesson plans to improve student understanding of mathematical concepts.
- Facilitated group tutoring sessions, promoting collaborative problem-solving among students.
- Utilized data-driven assessments to identify student strengths and areas for improvement.
- Analyzed student performance metrics to inform instructional adjustments and enhance learning outcomes.
Education
Associate of Science - Business Administration
Northwest Vista College
San Antonio, TX05.2015
Skills
- Data entry
- Intake assessment
- Compassionate communication
- Critical thinking skills
- Customer service
- Active listening
- Fluent bilingualism
Languages
Spanish
Native or Bilingual
Timeline
Intake Specialist
Luz Legal (Alexandra Lozano Imigration Law)
02.2022 - 06.2026
Sales Associate
Spectrum
01.2021 - 01.2022
Customer Service Representative
JP Morgan Chase
01.2019 - 01.2021
Technical Support Representative
Startek USA
10.2018 - 01.2019
Business Clerk
IDEA Public Schools
02.2017 - 10.2018
Math Tutor
IDEA Public Schools
01.2015 - 02.2017
Associate of Science - Business Administration
Northwest Vista College