Cynthia G Watkins

Managing patient check-in and check-out processes, ensuring efficient appointment flow, Coordinating scheduling for dermatology consultations and procedures, optimizing provider availability, Maintaining accurate patient records using electronic health record (EHR) systems to improve data integrity, Providing exceptional customer service by addressing patient inquiries and resolving concerns promptly, Coordinating communication between patients and healthcare providers to ensure seamless operations, Managing patient scheduling and appointments using electronic health record systems, answering multiple phone lines, Day End cash drawer balancing, Day End reports for accounting

Balancing all department deposits daily, scanning checks into bank for deposit, closing out cash batches daily for posting, reported deposit sweeps to corporate weekly, ensuring accurate financial tracking, completed month-end CFO reports, contributing to financial transparency and accountability, balancing AR, reviewing credit balance report for any refunds due, working on government over-payment report, reviewing claim denials, following up on accounts as needed, keying appropriate account adjustments and charge corrections, handling patient complaints, answering incoming patient phone calls, taking payments as needed, Sorted and delivered department mail efficiently, assisting department director as needed.

Responsible for check in/out of patients, answering multiple phone lines, verifying patient insurance coverage, scheduling follow-up appointments and all referral appointments, handling all pre-certifications for procedures, collecting all monies due from patients, sent all medical records released and mailed all records requested, took weekly inventory of front office supplies, posting all charges daily, posting insurance eob’s weekly, working claims reviews, training of all front office employees, taking patient vitals during appointments, assisted with procedures as needed, blood draws as needed, transcribing physician letters, filing, all general office duties.