Cynthia Holmes
Hendersonville,TN
Summary
Results-oriented healthcare professional with expertise in quality measure analysis, regulatory compliance, and patient education. Committed to enhancing patient experiences and optimizing workflows in healthcare operations.
Overview
33
33
years of professional experience
Work History
Population Health Advisor
Lifepoint Health
Brentwood, Tennessee
03.2026 - Current
- Assisted clinicians in analyzing quality measures for better patient care
- Collaborated with healthcare teams to enhance patient wellness initiatives.
- Provided health education and resources to patients and families.
- Assessed patient needs and developed personalized care plans.
- Collaborated with healthcare teams to enhance patient wellness initiatives.
Medical Office Manager
HighPoint Health System
Gallatin, Tennessee
04.2022 - 03.2026
- Managed daily operations of a medical office to ensure efficient workflow.
- Supervised staff scheduling, optimizing team performance and coverage.
- Coordinated patient appointments, ensuring accurate record-keeping in systems for streamlined operations.
- Implemented office policies to maintain compliance with healthcare regulations and enhance operational standards.
- Trained new employees on office procedures and patient interaction protocols.
- Oversaw inventory management for medical supplies and equipment procurement.
- Facilitated communication between providers, patients, and insurance companies to support efficient care coordination.
- Resolved patient inquiries and concerns with professionalism and care.
Certifed Clinical Medical Assistant
HighPoint Health System
Gallatin, Tennessee
12.2015 - 04.2022
- Assisted healthcare providers with patient examinations and procedures.
- Collected and documented patient medical histories and vital signs.
- Performed patient intake, including taking vital signs and medical histories.
- Scheduled patient appointments and managed electronic health records.
- Educated patients on treatment plans and medication instructions.
- Educated patients about medications, procedures and physician instructions.
- Assisted physicians with clinical procedures such as suturing, drawing blood, and administering injections.
- Administered medication under the direction of a physician or nurse practitioner using proper safety protocols.
- Ensured compliance with safety protocols and infection control standards.
- Coordinated referrals to specialists within the health system network.
- Contacted pharmacies to submit and refill patients' prescriptions.
Clinical Medical Assistant
Frisbee Memorial Hospital
Rochester, New Hampshire
12.2001 - 07.2015
- Assisted healthcare providers with patient examinations and medical procedures.
- Administered injections and immunizations per protocol.
- Educated patients on treatment plans and healthcare practices effectively.
- Educated patients about medical procedures, medications, diets and other health-related topics.
- Scheduled patient appointments and coordinated with healthcare teams to enhance workflow efficiency.
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies.
- Managed medical records while ensuring compliance with privacy regulations and standards for patient confidentiality.
- Conducted routine screening tests including vision acuity, hearing tests, EKGs.
- Performed vital signs, such as blood pressure and temperature, on patients.
Clinical Medical Assistant
Windermere Pediatrics
Windermere, Florida
09.1993 - 11.2001
- Administered medications and vaccinations, ensuring compliance with medical staff instructions for patient safety.
- Assisted healthcare providers during patient examinations and medical procedures, enhancing quality of care.
- Collected patient histories and vital signs for accurate medical records.
- Scheduled patient appointments, coordinating with healthcare teams for efficiency.
- Prepared exam rooms for patient visits by stocking supplies and maintaining cleanliness for optimal patient experience.
Education
Associate of Science - Medical Assisting
Orlando College
Orlando, FL06-1992
Skills
- Quality measure analysis
- Patient education
- Clinical documentation
- Regulatory compliance
- HIPAA compliance
- Healthcare operations
- Healthcare technology
- Healthcare systems navigation
- Appointment scheduling
- Data entry
- Preventive care strategies
- Team leadership
- Time management
- Health promotion
- Healthcare systems navigation
Timeline
Population Health Advisor
Lifepoint Health
03.2026 - Current
Medical Office Manager
HighPoint Health System
04.2022 - 03.2026
Certifed Clinical Medical Assistant
HighPoint Health System
12.2015 - 04.2022
Clinical Medical Assistant
Frisbee Memorial Hospital
12.2001 - 07.2015
Clinical Medical Assistant
Windermere Pediatrics
09.1993 - 11.2001
Associate of Science - Medical Assisting
Orlando College