Cynthia Howard
Ringgold,GA
Summary
Dedicated Patient Access Representative with proven skills in insurance verification and patient registration. Committed to enhancing patient experiences through effective communication and HIPAA compliance.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Conifer Healthcare Solutions
Chattanooga, TN
06.2024 - Current
- Assisted patients with registration and scheduling inquiries, ensuring a smooth check-in process.
- Verified insurance information to facilitate accurate billing and reduce claim denials.
- Educated patients about financial options and payment plans to enhance service accessibility.
- Utilized electronic health record systems for accurate data entry and patient tracking.
- Collaborated with clinical teams to streamline patient flow and improve overall satisfaction.
Front Desk Receptionist
Center for Oral and Facial Surgery and Dental Implantology
Chattanooga, TN
01.2024 - 06.2024
- Managed patient check-in and appointment scheduling for efficient clinic operations.
- Coordinated communication between patients and dental staff to enhance service delivery.
- Assisted with insurance verification and processing to ensure accurate billing procedures.
- Maintained organized patient records in electronic health record systems for easy access.
Patient Account Representative
Conifer Healthcare Solutions
Chattanooga, TN
08.2021 - 12.2023
- Educated patients on financial responsibilities and options for payment plans.
- Processed insurance claims, verifying coverage and eligibility details for efficiency.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
Education
No Degree - Information And Office Technology
Walker Technical Institute
Rock Spring, GAHigh School Diploma -
LaFayette High School
LaFayette, GASkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Payment processing
- Friendly and outgoing
Timeline
Patient Access Representative
Conifer Healthcare Solutions
06.2024 - Current
Front Desk Receptionist
Center for Oral and Facial Surgery and Dental Implantology
01.2024 - 06.2024
Patient Account Representative
Conifer Healthcare Solutions
08.2021 - 12.2023
No Degree - Information And Office Technology
Walker Technical Institute
High School Diploma -
LaFayette High School