Cynthia Hurchings
Charleston,WV
Summary
Dynamic professional with a proven track record at Ethicon, Inc., excelling in consultative selling and relationship building. Achieved top 1% sales performance at Glaxo SmithKline GSK while enhancing customer satisfaction through effective communication. Skilled in employee training and operational strategy, driving significant revenue growth and market share expansion.
Overview
27
27
years of professional experience
Work History
Owner
Kidaroos Indoor Playground and Cafe, Inc.
09.2017 - 07.2024
- Developed and implemented operational strategies to enhance customer engagement and satisfaction.
- Managed daily operations, ensuring seamless service delivery in indoor playground and café environments.
- Trained and mentored staff, fostering a collaborative team atmosphere to improve efficiency.
- Streamlined operational processes, significantly reducing overhead costs and improving efficiency.
Territory Account Manager
Ethicon, Inc.
09.2007 - 07.2016
- Developed and implemented territory sales strategies to drive revenue growth and market share.
- Cultivated relationships with key stakeholders to enhance customer satisfaction and loyalty.
- Collaborated with cross-functional teams to align product offerings with customer needs.
- Trained and mentored junior account managers on sales techniques and best practices.
Market Development Manager
Boston Scientific (Guidant)
06.2002 - 04.2007
- Provided instruction to medical staff on the prophylactic implantation of defibrillators and bi-ventricular pacemaker defibrillators.
- Practiced collaborative selling to cardiologists, electrophysiologists, and cardiac surgeons on FDA clinicals.
- Applied market intelligence to inform strategic decisions related to product positioning, pricing, and distribution channels.
- Increased market share by identifying and targeting new customer segments through comprehensive market research.
Executive Therapeutic Specialist
Glaxo SmithKline GSK
01.1998 - 04.2002
- Met sales forecasts every year; achieved sales record in the top 1% by the second year.
- Successfully transitioned from sales of pharmaceuticals to medical devices.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Facilitated training sessions focused on leadership development and operational excellence for new hires.
Education
Bachelor of Science - Management, Marketing
Marshall University
Huntington, WVSkills
- Customer relations
- Consultative Selling
- Relationship building
- Verbal and written communication
- Employee Training
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by introducing [Software] for [Type] tasks.
Timeline
Owner
Kidaroos Indoor Playground and Cafe, Inc.
09.2017 - 07.2024
Territory Account Manager
Ethicon, Inc.
09.2007 - 07.2016
Market Development Manager
Boston Scientific (Guidant)
06.2002 - 04.2007
Executive Therapeutic Specialist
Glaxo SmithKline GSK
01.1998 - 04.2002
Bachelor of Science - Management, Marketing
Marshall University