Cynthia Hutton
Pitney Bowes, Novitex, Excela, CBRE
Indianapolis,IN
48
years of professional experience
Accomplished professional with expertise in customer service and shipping logistics, honed at Pitney Bowes. Proven track record in enhancing client satisfaction and streamlining operations. Skilled in active listening and data entry, driving process improvements and achieving a 20% reduction in response times. Adept at fostering collaborative environments and delivering exceptional results.
Work History
Customer Service Representative
13 Years 11 Months- Assisted customers with inquiries, ensuring timely and accurate information delivery.
- Handled customer complaints, resolving issues efficiently to enhance satisfaction levels.
- Coordinated with team members on service process improvements to reduce delays and improve response.
Shipping and Receiving Clerk
13 Years 11 Months- Processed incoming and outgoing shipments, ensuring accurate documentation and tracking.
- Operated warehouse equipment, including forklifts and pallet jacks, to manage inventory effectively.
- Maintained organization of shipping and receiving areas, optimizing space and workflow efficiency.
- Collaborated with team members to resolve shipment discrepancies and improve operational processes.
- Conducted regular inventory counts, validating stock levels against records for accuracy.
- Assisted in training new staff on safety protocols and standard operating procedures within the warehouse.
- Monitored compliance with safety regulations, promoting a safe work environment for all employees.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
- Mentored new team members on shipping and receiving protocols, fostering a collaborative work environment focused on achieving common objectives.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Ensured compliance with shipping regulations, preparing accurate documentation for international shipments.
- Coordinated with carriers to schedule pickups, optimizing delivery timelines and minimizing delays.
- Coordinated emergency shipments to fulfill urgent customer orders, maintaining high levels of customer satisfaction.
- Resolved shipping issues promptly, minimizing impact on delivery schedules and customer relations.
- Received shipments, verifying contents against purchase orders to ensure accuracy and completeness.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Sorted and delivered materials to different work areas and staff.
- Moved shipment materials to and from designated areas using lift and hand trucks.
Mailroom Assistant
13 Years 11 Months- Sorted and distributed incoming mail to designated departments efficiently.
- Managed outgoing shipments ensuring compliance with company policies.
- Maintained inventory of mailing supplies, coordinating reorders as necessary.
- Assisted in implementing improved mail handling processes for enhanced efficiency.
- Supported team members with daily tasks, fostering a collaborative work environment.
- Operated mailing equipment including postage machines and folding machines effectively.
- Ensured accurate documentation for all shipping and receiving activities consistently.
- Provided exceptional customer service by addressing inquiries regarding mail services promptly.
- Safeguarded sensitive information by properly handling confidential documents and adhering to company policies regarding privacy.
- Diagnosed machinery issues, which included paper jams and handled basic maintenance tasks.
- Maintained thorough records of incoming and outgoing shipments using company software programs accurately.
- Ensured timely deliveries by coordinating pickups and drop-offs with courier services efficiently.
- Trained new employees on mailroom procedures and best practices, fostering a knowledgeable workforce capable of maintaining high levels of productivity.
- Verified proper distribution of incoming mail to correct individuals and departments.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Facilitated package inspections upon arrival to guarantee proper handling during transit, minimizing instances of damage or loss.
- Developed strong relationships with colleagues throughout the workplace through consistent professionalism while delivering internal correspondence.
- Assisted in reducing company costs by implementing cost-effective shipping methods for large packages and bulk shipments.
- Supported administrative staff with tasks such as filing, photocopying, and data entry when necessary, improving overall efficiency.
- Utilized tracking systems for both incoming and outgoing packages, providing accurate updates on shipment status when needed.
- Maintained accuracy in mail distribution with careful attention to detail, ensuring all recipients received correct correspondence.
- Contributed to a safe work environment by maintaining cleanliness and organization within the mailroom area.
- Collaborated with team members to ensure smooth daily operations within the mailroom, promoting a positive work environment.
- Handled special projects or tasks assigned by supervisors, demonstrating adaptability and eagerness to contribute beyond standard responsibilities.
- Addressed customer inquiries or concerns regarding mail-related issues professionally and courteously, resolving problems swiftly.
- Operated postage meters, mail sealers and labeling machines.
- Operated postal machines, including postage meters and mail-processing machines.
Engineering Clerk
30 Years 9 Months- Managed engineering documentation to ensure compliance with industry standards and internal protocols.
- Coordinated project schedules, facilitating communication between cross-functional teams for timely delivery.
- Developed and maintained tracking systems for engineering projects, improving workflow efficiency.
- Actively participated in safety programs and training sessions to promote a culture of safety awareness and adherence within the workplace.
- Enhanced project efficiency by maintaining accurate and up-to-date engineering documents.
- Followed proper documentation and standard engineering processes.
- Managed a centralized database of technical specifications, increasing accessibility for all team members.
- Collaborated with engineering team to determine project specifications.
Education
High School Diploma
Skills
Customer service
Active listening
Data entry
Call center experience
Complaint handling
Scheduling
Administrative support
Clerical support
Recordkeeping strengths
Shipping and logistics
Delivery scheduling
Timeline
Customer Service Representative
Pitney Bowes, Novitex, Excela, CBRE
01.2012 - 12.2025Read More
Shipping and Receiving Clerk
Pitney Bowes, Novitex, Excela, CBRE
01.2012 - 12.2025Read More
Mailroom Assistant
Pitney Bowes, Novitex, Excela, CBRE
01.2012 - 12.2025Read More
Engineering Clerk
AT&T
06.1978 - 03.2009Read More
Our Lady of Grace Academy
High School Diploma
Read More