Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Cynthia Jackson

Hutto,TX

Summary

Organized and dedicated professional with proven tracked record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

40
40
years of professional experience

Work History

PTAC Central Unit Representative - Auth Team

Parallon
San Antonio, Texas
11.2004 - Current
  • Working assigned accounts from work Que for approvals
  • Notify doctors and facilities of missing, expired and/or denials and document status in the patient's account
  • Extensive research using multiple sources for orders, CPT codes and ICD codes and updating any discrepancies in the patients account
  • Extensive communication to the facilities, doctors and insurance representative via Email, phone, fax, Leading Reach and Web-X programs
  • Maintain an Excel report to ensure production is reached daily
  • Ensured HIPAA compliance by maintaining strict confidentiality regarding patient information during all communications both internally among staff members or externally with other healthcare providers.

Case Review Specialist/Disability Technician

Texas Rehab Commission
Austin, Texas
01.1994 - 01.2003
  • QA of all case files for accuracy and following of department and policy procedures for final decision
  • Consultation with examiners, case managers and technicians to resolve issues regarding any discrepancies and missing documentation
  • Received medical records from doctors, clinics and hospitals and logging into patient case file
  • Extensive communication with public, clients and legal representatives
  • Successfully managed multiple competing priorities, balancing workload and ensuring consistent delivery of high-quality reviews.

Clerk III

State Board of Registration of Engineers
01.1991 - 01.1992
  • Assembling applicant charts submitted for license in engineering for the State of Texas
  • Obtaining demographic information, school transcripts and work histories filing, copying and creating accounts in the PC
  • Preparing all case files with appropriate forms and completed questionnaires to present for review by the members of the board
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.

Cashier

Austin State Hospital
01.1985 - 01.1989
  • Collections of Medicare/SSI checks via mail; distribution of funds for patient room and board and personal accounts
  • Check cashing and deposit of personal checks, money orders and cash; process withdrawal request
  • Balancing of receipts and cash drawers; Auditing of petty cash and state treasury deposits daily
  • Sorting and distributing mail to appropriate departments

Education

W. B. Travis High
Austin, TX
01.1981

Skills

Patient Care

Positive Attitude

Multitasking and Organization

HIPAA Compliance

Phone and Email Etiquette

Attention to Detail

Computer Skills

Hobbies and Interests

  • Member United States Bowling Congress - league bowl
  • Texas Inmate Family Association - Austin Chapter Chair - non-profit/advocacy group

Timeline

PTAC Central Unit Representative - Auth Team

Parallon
11.2004 - Current

Case Review Specialist/Disability Technician

Texas Rehab Commission
01.1994 - 01.2003

Clerk III

State Board of Registration of Engineers
01.1991 - 01.1992

Cashier

Austin State Hospital
01.1985 - 01.1989

W. B. Travis High
Cynthia Jackson