Cynthia Johnson
Clermont,FL
Summary
Dynamic administrative professional with a proven track of excelling in confidential records management and customer service leadership. Skilled in office administration and employee training, I effectively enhanced team collaboration and streamlined processes, contributing to a positive work environment and achieving enrollment goals consistently.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Meteorcomm
01.2024 - 10.2024
- Provide administrative support and coordination services to various teams.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Effectively manage and protect confidential, time-sensitive data, prioritizing tasks and ensuring prompt action/response.
- Process documents for electronic signature via DocuSign.
- Perform receptionist duties.
- Plan and schedule meetings.
- Assist with coordinating and organizing company social events for over 100 team members.
- Monitor office supplies; order and restock as needed.
- Ensure office, kitchen, and conference rooms are kept clean and organized.
- Facilitated regular meetings social committee team and tracking project progress of upcoming company events.
Player Reward Club Manager
Muckleshoot Casino
05.2006 - 10.2023
- Establish and implement departmental policies and procedures for efficient management of the rewards club.
- Determine staffing requirements; conduct interviews with prospective staff members to fill open positions.
- Developed training programs for newly hired staff members to successfully perform their duties.
- Monitored employee performance through observation and evaluation of job duties.
- Utilized strong customer service skills to ensure a positive experience for team members and guests.
- Resolved disputes between team members or guests' complaints with professionalism and tact.
- Promoted positive relationships among employees by encouraging collaboration and teamwork.
- Maintain department personnel files.
- Monitored inventory levels and ordered supplies as needed.
Marketing Promotions Specialist
Muckleshoot Casino
11.2004 - 05.2006
- Development and creation of rules for marketing promotions.
- Organize, and facilitate promotional drawings, special events, off-site trade shows, and VIP Parties.
- Create and record scripts for promotional announcements.
- Procurement of promotional giveaway items and supplies.
- Inventory control of giveaway items and supplies.
Players Club Ambassador
Muckleshoot Casino
03.2003 - 11.2004
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted guests to create welcoming atmosphere.
- Supported marketing initiatives by distributing promotional materials and promoting memberships in the club program.
- Achieved and surpassed monthly enrollment goals consistently, as set by the management team.
- Engaged in weekly meetings with management staff to strategize increasing membership enrollment numbers.
- Effectively communicated casino events, promotions, and entertainment activities to encourage guest participation.
- Accurately input guest data into the tracking system software.
- Strengthened customer service skills through daily interactions with guests and team members.
- Assisted as needed for promotional activities.
- Made overhead promotional announcements using provided scripts.
Skills
- Customer Service Leadership
- Data entry
- Computer skills
- Office administration
- Type: 60WPM
- MS Office 365
- Active Listening
- Confidential Records Management
- Clear written and verbal communication
- Personnel Scheduling
- Process Evaluations
- Employee Timesheet Processing
- Employee Training
- Training and Development
Certification
- Certificate in Secretarial Studies
- Certificate in Excel Bootcamp
Timeline
Administrative Assistant
Meteorcomm
01.2024 - 10.2024
Player Reward Club Manager
Muckleshoot Casino
05.2006 - 10.2023
Marketing Promotions Specialist
Muckleshoot Casino
11.2004 - 05.2006
Players Club Ambassador
Muckleshoot Casino
03.2003 - 11.2004
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