CYNTHIA JOHNSON
Summary
Dynamic leader with proven skills in operational management and customer service. Expertise in resolving complex issues and exceeding customer satisfaction goals, driving impactful results in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Customer Service Manager
Wayfair
08.2021 - 08.2026
- Exceeded expectations related to customer satisfaction
- Resolved complex order issues to enhance customer satisfaction
- Assisted escalated customers in resolving issues to restore service quality
- Supported pilot programs to test and implement new service initiatives
Business Owner
Self
06.2017 - 05.2021
- Coordinated cleaning operations for vacation rental properties to maintain high standards
- Executed quick turnaround cleaning services daily to ensure guest satisfaction
- Year-round high occupancy
Medical Office Manager
HCA Heart and Family Health Institute
08.2006 - 09.2013
- Opened satellite office, overseeing operations for 5 doctors and a staff of 8 to expand patient access and services.
- Managed daily operations of medical office, streamlining patient scheduling and enhancing overall office efficiency.
- Performed patient scheduling and processed insurance approvals in main office, ensuring smooth patient flow and timely access to care.
- Coordinated patient care with physicians and healthcare staff.
Education
Bachelor of Science - Business Management
Florida State University
Tallahassee, FLSkills
- Customer service
- Effective communication
- Excellent at multitasking and prioritizing
Accomplishments
- Honored with Wayfair Outstanding Customer Servive Award
- Quickly accelerated thru additional training and responsibilities in every position held
Timeline
Customer Service Manager
Wayfair
08.2021 - 08.2026
Business Owner
Self
06.2017 - 05.2021
Medical Office Manager
HCA Heart and Family Health Institute
08.2006 - 09.2013
Bachelor of Science - Business Management
Florida State University