Cynthia Johnson

Oversaw daily retail department operations, supervised and trained employees to enhance customer service quality. Manage inventory levels, stock replenishment, and merchandise presentation while maintaining a clean, organized, and safe shopping environment. Monitored sales performance to achieve departmental goals, resolved customer concerns, and ensured compliance with company policies. Collaborated with store management and departments to streamline operations, develop team capabilities, and maximize sales.

• Supervised sales floor operations using H&M service standards.
• Coordinated visual merchandising and garment presentation across department.
• Trained sales advisors on product knowledge and customer service.

• Hired to establish and build the collections department's functions and policies and procedures. Developed daily reports to update team and operations manager on month-to-date statistics. Evaluated and authorized settlement offers for customers and third-party debt settlement companies. Handled a high influx of in-bound and outbound calls pertaining to the reconciliation and collection of delinquent accounts.Reviewed incoming requests from returning customers for new loans. Screened returning customers to determine if they qualified for a VIP status. Began the underwriting process by reviewing the customer's credit report, income and bank statements to determine if the customer qualified for a new loan. In charge of- responding to all disputes both written and verbal for the collections and loan departments. Collaborated with director of operations to set employee goals and design bonus structure for collections department. Conducted training for incoming collections and payments representatives.
• Managed loan processing for returning and VIP customers
• Managed daily service operations for Center Ice Servicing LLC facilities.
• Supervised staff assignments and coordinated shift schedules.
• Trained team members on company procedures and safety practices.

• Managed high volume of inbound and outbound calls for reconciliation and collection of delinquent accounts, prioritizing customer service during collection processes. Strong negotiating, counseling, and problem solving skills. Demonstrated ability to exercise independent judgment in obtaining payments. Developed strategies to achieve all debt collection activities. Excellent accounting skills needed to determine accounts payable, payment options, interest, etc. Exceptional mathematics skills needed to perform calculations and give estimates. Negotiated settlement offers on outstanding balances. Organized and thorough in all account records and data entry. Assist customers in finding a way to meet financial obligations. Maintaining accurate, up-to-date customer account information. Reporting daily progress against targets to the Team Leader. Profound knowledge of Fair Debt Collection Practices Act (FDCPA) Exceptional ability to achieve all monthly and quarterly objectives. Consistent top performer ranking in the top 25% of the company. Assisted with the training of new hires in the role of providing job shadowing and making myself available to assist with training classes and provide support to management.
• Contacted Chase customers to discuss overdue accounts and repayment options.
• Reviewed account histories to identify delinquent balances and missing payments.
• Negotiated payment arrangements within Chase collection guidelines and policies.

• Managed customer relationships during the sales process and generated business leads. Conducted 3 way calls with customer and their physician's office to secure an appointment for customer to be evaluated for durable medical equipment. Documented and maintained accurate customer information including insurance and medical conditions. Informed customer of full service options available for power wheelchairs, scooters, accessories and cash sales. Achieved established performance and productivity targets. Facilitated the achievement of monthly sales quotas. Performed all duties and responsibilities in accordance with Medicare, insurance, and The SCOOTER Store policies, laws, and regulations.
• Led sales consultations for mobility scooters and power equipment at The Scooter Store.
• Coached sales staff on product knowledge, customer questions, and closing techniques.
• Managed showroom presentations for scooters, lift chairs, and mobility accessories.

• Engaged customers to enhance satisfaction and build rapport. Multi-tasking during high and low volume times of year. Achieved daily and weekly sales plans. Organized store merchandise racks by size, style and color to promote visually appealing environment. Managed stock replenishment tasks. Answered customer inquiries about merchandise and pricing to ensure informed purchasing decisions. Communicated all store initiatives and promotions to customers to generate returned business. Trained new hires on store procedures and customer service techniques. Twice a month assisted with large floor moves for visual merchandising. Answered phone calls from other stores as well as customers daily.
• Delivered Victoria's Secret customer service on sales floor and fitting room
• Recommended lingerie, sleepwear, and fragrance using brand product knowledge
• Processed purchases at cash wrap using POS system

• Experienced creating lesson plans. Taught interactive social skills, fostering communication and collaboration among children. Worked with children on gross and fine motor skills. Assisted students in speech development. Communicated regularly with parents and guardians through meetings and conferences to share insights on each child's progress and needs. Facilitated guided learning opportunities in math and reading, enhancing children's foundational skills. Activities included field trips, sports, learning about computers and painting.
• Supervised children in in-home child-care setting throughout daily routines
• Prepared meals and snacks according to parent instructions and dietary needs
• Maintained safe play areas and organized child care materials

• Executed customer service phone sales, achieving monthly sales quotas. Enhanced customer satisfaction through effective communication and support.. Helped achieve team sales goals
• Resolved Brylane customer inquiries through phone, email, and chat support.
• Processed orders, returns, and exchanges using Brylane service systems.
• Explained Brylane product details, promotions, and shipping policies.